Front Desk Manager

Found in: beBee jobs CA - 1 week ago


Montreal, Quebec, Canada Radisson Hôtel Montréal Aéroport Full time
·
Strives
to improve service performance.

·
Establish,
apply and enforce front desk policies and procedures.

·
Ensure
customer satisfaction throughout their stay by effectively resolving issues.

·
Manage
and handle customer complaints on site as well as monitor customer
comments/complaints on Medallia, OTA's, etc.

·
Ensure ongoing staff training;

·
Coordinate
with other departments within the facility;

·
Manage
administrative tasks, including creating schedules, processing incoming
requests and following up on e-mails.

·
Manage
the productivity and performance of the reception team.

·
Ensure
that Radisson and quality standards are met

·
quality standards are met;

·
Perform other related duties.

·
Experience with hotel
management software (OPERA)

·
Experience
in a management position in a hotel establishment

·
Good
command of spoken and written French and English;

·
Ethical and professional
behavior;

·
Strong customer service skills


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