Receptionist - Front Desk Coordinator

2 weeks ago

Montreal, Quebec, Canada Bennett Jones Full time

About Bennett Jones

Bennett Jones is a leading business law firm with a strong reputation for delivering exceptional results to its clients. With a team of experienced lawyers and business advisors, the firm provides expert advice on complex transactions and litigation matters.

Job Summary

We are seeking a highly organized and detail-oriented Receptionist to join our team in Montreal. The successful candidate will be responsible for providing exceptional client service, managing the front desk, and ensuring the smooth operation of our office.

Key Responsibilities

  • Client Service
    • Greet clients and visitors in a welcoming and professional manner
    • Inform applicable person(s) of visitor arrival(s)
  • Switchboard Operations
    • Answer internal and external telephone calls to the Firm's switchboard
    • Properly direct calls, take applicable messages accurately, and locate individuals if messages are urgent
  • Administrative Support
    • Accurately manage boardroom bookings and hospitality requests using meeting room booking software
    • Assist with Firm security by ensuring the front desk is never unattended
    • Maintain discretion and confidentiality
    • Ensure all visitors are accurately logged on the Firm's internal visitor logging system
    • Issue temporary visitor passes to guests
    • Ensure the reception area is neatly maintained
  • Additional Responsibilities
    • When covering the early morning shift, check for staff absence calls and promptly send accurate notifications to applicable individuals of absent staff
    • Other administrative and clerical duties as assigned

Requirements

  • Knowledge and Experience
    • Knowledge of or experience with a computerized switchboard and large meeting room booking software (Rendezvous)
  • Skills and Abilities
    • Excellent communication skills in French and English
    • Superior client relation skills with a keen sense of professionalism
    • Proficient computer skills, including MS Outlook, Word, intranet, and legal-based software programs
    • Ability to work as a team and good problem-solving abilities
    • Self-motivated, highly organized, and able to multi-task in a fast-paced work environment

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