Front Desk Associate
2 months ago
Job Summary
We are seeking a highly organized and detail-oriented Front Desk Associate to join our team at EightSix Network. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our guests, handling room assignments, and ensuring a smooth check-in and check-out process.
Key Responsibilities
- Manage all guest arrivals and departures, including room assignments and requests for late check-out.
- Process payments and distribute/activate room keys.
- Verify and adjust billing for guests.
- Inform relevant staff when guests are waiting for a room to become available.
- Deliver messages to guests.
- Enter departures into the computer system.
- Collaborate with housekeeping to track room preparation and respond to guest inquiries.
- Complete administrative paperwork for guests.
- Use the telephone standard.
- Prepare and verify daily reports, occupancy lists, and credit card authorization reports.
- Provide information and assistance to guests.
- Respond to, record, and resolve all guest complaints, questions, or requests; ensure follow-up to ensure guest satisfaction.
- Arrange transportation for guests/visitors.
- Count and reconcile cash in the beginning and end of shift.
- Process guest checks, handle all types of payments, vouchers, refunds, and billing, and make change.
- Alert Security in case of theft.
- Follow and apply all company policies and procedures; report accidents, injuries, and all work-related hazards; ensure a clean and complete uniform; maintain a neat and professional appearance at all times on the job site; respect confidentiality in the dissemination of information specific to the brand and/or hotel; protect all company assets.
- Provide exceptional customer service to guests, anticipating their needs and responding accordingly, assist guests with disabilities, and thank guests warmly.
- Use clear and professional language in all communication; answer the phone using appropriate language.
- Develop and maintain positive professional relationships; unite and assist each other to achieve common goals; listen and respond appropriately to employee problems.
- Meet quality assurance standards.
- Be accustomed to working on your feet, sitting, and moving for an extended period.
- Move, lift, carry, pull, and place loads of up to 4.5 kg independently.
- Perform all other tasks requested by supervisors and relevant to the position.
Requirements
- Work Permit
-
Front Desk Associate
2 months ago
Montreal, Quebec, Canada EightSix Network Full timeJob SummaryWe are seeking a highly organized and detail-oriented Front Desk Associate to join our team at EightSix Network. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our guests, handling room assignments, and ensuring a smooth check-in and check-out process.Key ResponsibilitiesManage all guest arrivals...
-
Front Desk Associate
2 months ago
Montreal, Quebec, Canada EightSix Network Full timeJob SummaryWe are seeking a highly organized and detail-oriented Front Desk Associate to join our team at EightSix Network. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our guests, handling room assignments, and ensuring a smooth check-in and check-out process.Key ResponsibilitiesManage all guest arrivals...
-
Front Desk Associate
3 weeks ago
Montreal, Quebec, Canada Marriott International Full timeJob SummaryWe are seeking a highly skilled and organized Front Desk Clerk to join our team at Marriott International. As a Front Desk Clerk, you will be responsible for providing exceptional customer service to our guests, processing all guest check-ins and check-outs, and ensuring a smooth and efficient front desk operation.Key ResponsibilitiesProcess all...
-
Front Desk Associate
3 weeks ago
Montreal, Quebec, Canada Marriott International Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Front Desk Clerk to join our team at Marriott International. As a Front Desk Clerk, you will be responsible for providing exceptional customer service to our guests, processing all guest check-ins and check-outs, and ensuring a smooth and efficient front desk operation.Key ResponsibilitiesProcess...
-
Front Desk Manager
4 weeks ago
Montreal, Quebec, Canada Urgo Hotels Canada Full timeJob Title: Front Desk ManagerWe are seeking a highly organized and customer-focused Front Desk Manager to join our team at Urgo Hotels Canada. As a Front Desk Manager, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a smooth guest experience.Key Responsibilities:Customer Service: Provide...
-
Front Desk Manager
4 weeks ago
Montreal, Quebec, Canada Urgo Hotels Canada Full timeJob Title: Front Desk ManagerWe are seeking a highly organized and customer-focused Front Desk Manager to join our team at Urgo Hotels Canada. As a Front Desk Manager, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a smooth guest experience.Key Responsibilities:Customer Service: Provide...
-
Front Desk Manager
4 weeks ago
Montreal, Quebec, Canada Urgo Hotels Canada Full timeJob Title: Front Desk ManagerWe are seeking a highly skilled and experienced Front Desk Manager to join our team at Urgo Hotels Canada.Key Responsibilities:Manage the front desk operations, ensuring a high level of customer service and satisfaction.Supervise and train front desk staff to meet the hotel's standards.Handle guest complaints and resolve issues...
-
Front Desk Manager
4 weeks ago
Montreal, Quebec, Canada Urgo Hotels Canada Full timeJob Title: Front Desk ManagerWe are seeking a highly skilled and experienced Front Desk Manager to join our team at Urgo Hotels Canada.Key Responsibilities:Manage the front desk operations, ensuring a high level of customer service and satisfaction.Supervise and train front desk staff to meet the hotel's standards.Handle guest complaints and resolve issues...
-
Front Desk Supervisor
3 weeks ago
Montreal, Quebec, Canada Urgo Hotels Canada Full timeWe are seeking a highly motivated and organized Front Desk Manager to join our team at Urgo Hotels Canada. The successful candidate will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a smooth guest experience.Key Responsibilities:Manage front desk operations, including check-in, check-out, and guest...
-
Front Desk Associate
2 weeks ago
Montreal, Quebec, Canada Marriott International Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Marriott International. As a Front Desk Clerk, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key ResponsibilitiesProcess all guest check-ins, including confirming reservations, assigning rooms,...
-
Front Desk Associate
2 weeks ago
Montreal, Quebec, Canada Marriott International Full timeJob SummaryWe are seeking a skilled Front Desk Clerk to join our team at Marriott International. As a Front Desk Clerk, you will be responsible for providing exceptional guest service, processing reservations, and handling guest inquiries.Key ResponsibilitiesProcess all guest check-ins, including confirming reservations, assigning rooms, and issuing room...
-
Front Desk Associate
1 month ago
Montreal, Quebec, Canada Marriott International Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Marriott International. As a Front Desk Clerk, you will be responsible for providing exceptional guest service, processing reservations, and ensuring a seamless check-in and check-out experience for our guests.Key ResponsibilitiesProcess all guest check-ins,...
-
Front Desk Associate
1 month ago
Montreal, Quebec, Canada Marriott International Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Marriott International. As a Front Desk Clerk, you will be responsible for providing exceptional guest service, processing reservations, and ensuring a seamless check-in and check-out experience for our guests.Key ResponsibilitiesProcess all guest check-ins,...
-
Front Desk Supervisor
2 months ago
Montreal, Quebec, Canada Courtyard & Residence Inn Montreal Midtown Full timeFront Desk Supervisor OpportunityWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Courtyard & Residence Inn Montreal Midtown. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.Key Responsibilities:Manage front desk...
-
Front Desk Supervisor
4 weeks ago
Montreal, Quebec, Canada Urgo Hotels Canada Full timeJob Title: Front Desk ManagerWe are seeking a highly skilled and experienced Front Desk Manager to join our team at Urgo Hotels Canada. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.Key Responsibilities:Customer Service:...
-
Front Desk Supervisor
4 weeks ago
Montreal, Quebec, Canada Urgo Hotels Canada Full timeJob Title: Front Desk ManagerWe are seeking a highly motivated and organized Front Desk Manager to join our team at Urgo Hotels Canada. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and efficient check-in and check-out process, and maintaining a clean and...
-
Front Desk Supervisor
4 weeks ago
Montreal, Quebec, Canada Urgo Hotels Canada Full timeJob Title: Front Desk ManagerWe are seeking a highly motivated and organized Front Desk Manager to join our team at Urgo Hotels Canada. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and efficient check-in and check-out process, and maintaining a clean and...
-
Front Desk Associate
3 weeks ago
Montreal, Quebec, Canada Marriott International, Inc Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Front Desk Agent to join our team at W Montréal. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesProcess all guest check-ins by confirming reservations, assigning rooms, and...
-
Front Desk Associate
4 weeks ago
Montreal, Quebec, Canada Marriott International Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Marriott International. As a Front Desk Clerk, you will be responsible for providing exceptional guest service, processing reservations, and ensuring a seamless check-in and check-out experience for our guests.Key ResponsibilitiesProcess all guest check-ins,...
-
Front Desk Associate
4 weeks ago
Montreal, Quebec, Canada Marriott International Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Marriott International. As a Front Desk Clerk, you will be responsible for providing exceptional guest service, processing reservations, and ensuring a seamless check-in and check-out experience for our guests.Key ResponsibilitiesProcess all guest check-ins,...
