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Franchise Specialist, Commercial Business Banking
2 months ago
Franchise Specialist
Join a dynamic team at Scotiabank, a leading bank in the Americas, and contribute to the growth of our franchising portfolio in Ontario.
About the Role
The Franchise Specialist is a key member of our national team, responsible for leveraging market area expertise to drive profitable growth and develop new customer acquisitions. As a Franchise Specialist, you will:
- Acquire new franchising customer relationships through engaging local franchisees, COIs, and Scotiabank partners and associations.
- Meet negotiated goals set forth by your National Director, including business acquisition and development within the marketplace, business planning for your franchising segment, and developing existing COI relationships/acquiring new relationships.
- Be the market area expert in the franchising segment, providing specialized franchising expertise and business/finance advice to increase the business owner's ability to succeed in their business.
Key Accountabilities
- Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
- Acquire new franchising business owner relationships by:
- Planning and completing relationship-building activities that create sales opportunities and/or provide value to customers.
- Onboarding new franchising customers and migrating to servicing branches, where applicable.
- Discovering business and personal banking needs/preferences on both sides of the customer's balance sheet.
- Proactively collaborating with the Wealth Management Financial Consultant to ensure a Total Solutions approach is provided to new franchising customers.
- Assisting and advising Scotiabank partners in marketing tactics and structuring/closing high-value franchising deals, where possible.
- Responding to requests for business banking solutions by collecting relevant information, processing the requests, and conducting due diligence, as applicable.
- Negotiating compensation for financial products and services, as applicable and in accordance with Bank policy.
- Informing the customer of what to expect and when the service will be set up for their use, providing necessary set-up instructions, where appropriate, and ensuring the set-up occurs according to plan.
Requirements
- Post-secondary education: University/college courses in accounting, finance, business law, and economics, or equivalent work experience.
- Experience in the field of franchising (educational or working).
- Knowledge of the features and benefits of business products and services, selling approach, selling tools, and calculators.
- Expert knowledge of the marketplace in which the marketplace resides, proven expertise in the franchising segment within that marketplace.
- Working knowledge of the applicable software and technology platforms for Business Banking, including the supporting systems.
- Knowledge of applicable risk management policies and processes.
- Working knowledge of legal and security documentation.
- Thorough and proven knowledge of solicitation, marketing, and business development techniques.
- Working knowledge of applicable branch procedures, processes, and workflows.
- Thorough knowledge of business legal structures, life cycles, and owner characteristics.
- Thorough knowledge of business financial statements, especially the franchising segment.
- Working knowledge of the features and benefits of retail products and services.
- Working knowledge of other business line/partner offerings.
- Working knowledge of competitor offerings and alternate sources of financing.
- Working knowledge of economic conditions and political events affecting small business, especially the agricultural segment.
Working Conditions
A standard office environment is provided; however, the incumbent spends 90% of the time away from an office environment, working with the Sales team in customer/prospect facilities, travelling to conduct marketing activities and other customer interviews, trade shows, COI events, etc.
Customer demands are constant and at times may be outside of standard office hours.
About Scotiabank
Scotiabank is a leading bank in the Americas, guided by our purpose: "for every future". We help our customers, their families, and their communities achieve success through a broad range of advice, products, and services, including personal and commercial banking, wealth management, and private banking.
