groups & banquets sales manager

2 weeks ago

Montreal, Quebec, Canada Courtyard Marriott Montreal Centre-ville Full time

The
Courtyard Marriott is located in the heart of Montreal,
near the Palais des Congrès, a few minutes from the most famous underground
city in the world, Place des Arts, the shops and boutiques on the effervescent
rue Ste-Catherine and the Vieux -Montreal. The hotel offers 212 spacious rooms,
conference rooms, indoor swimming pool and whirlpool, exercise room as well as
a restaurant, a lounge bar and a coffee counter.

JOB OVERVIEW

Under the responsibility of the Sales and Marketing
Director, the Banquets sales manager must plan, organize, direct
and control banquet activities in order to meet the needs and expectations of
customers and to ensure the efficiency and profitability of the service.

This position requires rapid
adaptation to change, good stress management, in addition to the ability to
communicate well. A charismatic personality, the ability to work in a team and
to meet challenges, as well as a well-developed creativity are assets for the
desired candidate.

MAIN RESPONSIBILITIES

·
Responsible for effectively
selling banquet and meeting spaces and various hotel services (rooms, food and
beverage, audio-visual) in order to maximize hotel revenue.

·
Execute and respect group
contracts according to customer specifications, needs and expectations.

·
Solicit former customers, generate
revenue, monitor the pace of reservations and make reservations for regular
customers while maintaining a high level of quality.

·
Review event plans (move-in, room
set-up, etc.) ensure distribution to teams and introduce other team members to
clients.

·
Establish correspondence, complete
reports and necessary forms (proposal, contract, others).

·
Respond to information request
calls, conduct outside sales visits and respond to customer needs.

·
Manage reservations and room
blocks.

·
Maintain good business relations
between the various tourism and hotel stakeholders in Montreal, including the
Palais des congrès de Montréal and Tourisme Montréal.

·
Develop menus and activity
programs, ensure that BEOs are issued, and carry out the relevant
correspondence with customers in order to finalize the program.

·

• Ensure customer satisfaction
during and after events.

·
Represent the hotel with the
highest level of integrity, professionalism and sincerity.

·
Work with the accounting
department to ensure billing is detailed and accurate.

·
All other related tasks.

EDUCATION AND EXPERIENCE


• College diploma in hotel
management or other related professional field.


• Prior experience in a similar
position.

SKILLS AND ABILITIES


• French, English spoken and
written. Knowledge of a third language, an asset.


• Passionate, enthusiastic, and committed,
demonstrates superior skills in developing and maintaining a high-level contact
network.


• Skills in organizing and
coordinating events, good negotiator.


• Listening and dedicated to
customers.


• Inspirational personality and
ability to work in a team.


• Work ethic and work structure.


• Ability to manage time and
stress well.


• Demonstrate a high professional
sense and have a lot of interpersonal skills.


• Experience working with the MS
Office suite.


• Proficiency in Delphi software.


• Flexibility in working hours and
having availability for customers.

Our organization is an equal
opportunity employer and is committed to recruiting a diverse workforce and
maintaining an inclusive culture. The use of the masculine is only used for the
purpose of lightening the text. We do not discriminate on the basis of gender,
ethnicity, religion, sexual orientation, age, disability, or any other basis
protected by state or federal law.

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