Food and Beverage Supervisor

2 months ago

Canmore, Canada H2 Canmore Lodging Full time
Salary:

JOB OVERVIEW

The position is front-of-house, meaning a F&B supervisor is one of the restaurant's visible faces to the community. An F&B Supervisor must have excellent customer-service skills and be able to solve problems diplomatically, keeping in mind the reputation of the restaurant. An F&B Supervisor needs to have good management skills and be able to juggle multiple tasks. The F&B Supervisor must be flexible and able to adjust to meet the changing needs of Restaurant and Lounge. The F&B Supervisor must be considerate, patient and willing to help fellow colleagues.

REPORTING

The Food and Beverage Supervisors will report to the F&B Manager & Assistant F&B Manager.

REQUIREMENTS

  • Minimum of 2 years supervisory experience required.
  • Professional, articulate, friendly, and punctual.
  • Possesses and exhibits the drive to provide exceptional service.
  • Full time flexible hours are required (able to workdays, nights, weekends, holidays).
  • Must be able to stand/walk for 8 hours; bend, push, pull; lift 30 lbs.
  • Proficient in computer skills including POS systems, Word and Excel.
  • A teamwork-oriented attitude, willingness to assist other departments within the hotel.
  • Professional appearance.

DUTIES

  • Anticipate needs and ensure that service meets/exceeds expectations to ensure a memorable and pleasant dining experience.
  • Maintain communication with and supports the Assistant F&B Manager/ F&B Manager.
  • Inspect restaurant, table settings, chairs, floors, proper maintenance, cleanliness and safety.
  • Takes immediate action to correct any issues.
  • Manage the guest reservation system and set out sections for all areas including the Restaurant, Patio and Lounge
  • Managing payroll by cutting staff during slow times
  • Receive and greet guests; assist with seating.
  • Check tables throughout service times for guest satisfaction, resolve guest.

Complaints should any arise.

  • On Duty (MOD) and handle opening or closing procedures.
  • Ensure side work is completed every day and restaurant supplies are stocked. Reports any

supply shortages to the Manager.

  • Train new-hires in service standards, menu items, use of POS system and up- selling.
  • Train new hires on how to run the bar & make all drinks.
  • Train staff on a continuous basis after they have completed their training period.

BENEFITS:

  • Health care benefits (after 6 months of employment)
  • Discounted staff meals
  • Gym, Pool, Hot tub access
  • Company events during summer
  • Discount card for Shops of Canmore
  • On-site parking

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