Food and Beverage Supervisor

5 months ago

Canmore, Canada H2 Canmore Lodging Full time

**JOB OVERVIEW**

The position is front-of-house, meaning a F&B supervisor is one of the restaurant's visible faces to the community. An F&B Supervisor must have excellent customer-service skills and be able to solve problems diplomatically, keeping in mind the reputation of the restaurant. An F&B Supervisor needs to have good management skills and be able to juggle multiple tasks. The F&B Supervisor must be flexible and able to adjust to meet the changing needs of Restaurant and Lounge. The F&B Supervisor must be considerate, patient and willing to help fellow colleagues.

**REPORTING**

The Food and Beverage Supervisors will report to the Restaurant Manager.

**REQUIREMENTS**
- Minimum of 2 years supervisory experience required.
- Professional, articulate, friendly, and punctual.
- Possesses and exhibits the drive to provide exceptional service.
- Full time flexible hours are required (able to workdays, nights, weekends, holidays).
- Must be able to stand/walk for 8 hours; bend, push, pull; lift 30 lbs.
- Proficient in computer skills including POS systems, Word and Excel.
- A teamwork-oriented attitude, willingness to assist other departments within the hotel.
- Professional appearance.

**DUTIES**
- Anticipate needs and ensure that service meets/exceeds expectations to ensure a memorable and pleasant dining experience.
- Maintain communication with and supports the Assistant F&B Manager/ F&B Manager.
- Inspect restaurant, table settings, chairs, floors, proper maintenance, cleanliness and safety.
- Takes immediate action to correct any issues.
- Manage the guest reservation system and set out sections for all areas including the Restaurant, Patio and Lounge
- Managing payroll by cutting staff during slow times
- Receive and greet guests; assist with seating.
- Check tables throughout service times for guest satisfaction, resolve guest.

Complaints should any arise.
- On Duty (MOD) and handle opening or closing procedures.
- Ensure side work is completed every day and restaurant supplies are stocked. Reports any

supply shortages to the Manager.
- Train new-hires in service standards, menu items, use of POS system and up
- selling.
- Train new hires on how to run the bar & make all drinks.
- Train staff on a continuous basis after they have completed their training period.

**SHIFT TIMINGS**
- Primarily Mid Day
- Flexible to do Breakfast & Dinner if needed.

**BENEFITS**:

- Health care benefits (after 6 months of employment)
- Discounted staff meals
- Gym, Pool, Hot tub access
- Company events during summer
- Discount card for Shops of Canmore
- On-site parking

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