Front Desk Agent

2 months ago

Québec, Quebec, Canada Hôtel PUR, Québec, un hôtel Tribute Portfolio Full time

Vous recherchez une place authentique et accueillante? L'Hôtel PUR du quartier St-Roch peut vous offrir ça Et nous voulons vous connaître...

Avec 242 chambres, 11 salles de réunion/banquet, le restaurant Table., centre de conditionnement physique et aquatique, opéré par Crescent Hotels & Resorts, sous la bannière Tribute Portfolio faisant partie de la grande famille Marriott International avec ses 34 marques de plus de 9'000 hôtels répartis dans 139 pays, l'Hôtel PUR, Québec se distingue par son design urbain et décontracté, ainsi que son ambiance distinguée et chaleureuse.

Si vous recherchez un défi ou désirez évoluer, ce poste est peut-être pour vous

SOMMAIRE

Sous la supervision de la direction de la réception, le(la) préposé(e) à la réception a pour fonction d'accomplir les tâches directement liées au séjour de la clientèle telles que réserver les chambres, accueillir les clients à leur arriver et durant le séjour, donner des renseignements sur l'établissement et ses services ainsi que sur les attraits touristiques de la région, faire la vente et assurer la coordination des différents services de l'établissement.

PRINCIPALES TÂCHES ET RESPONSABILITÉS

·Effectuer les réservations;

·Effectuer les activités reliées à l'inscription de la clientèle;

·Offrir des services à la clientèle;

·Assurer le suivi administratif;

·Effectuer les activités reliées au départ de la clientèle;

·Veiller à la satisfaction de la clientèle;

·Compenser, au besoin, lors de la gestion de plainte;

·Veiller à la sécurité des biens et des personnes;

·Accomplir toutes autres tâches connexes.

QUALIFICATIONS ET EXIGENCES

·Avoir un intérêt marqué pour le service à la clientèle;

·Aptitudes pour la vente;

·Posséder des attitudes et comportement professionnels (autonomie, dynamisme, entregent, honnêteté, polyvalence, sens de l'initiative, sens de l'organisation, etc.) ;

·Bilinguisme essentiel (français et anglais);

·Connaissance de d'autres langues (un atout);

·Capacité à travailler sous un horaire variable (jour, soir, nuit, fin de semaine et jours fériés);

·Capacité à effectuer des transactions monétaires;

·Bonne connaissance de la région de Québec et des points d'intérêt touristique;

·Connaissance des logiciels de gestion hôtelière tel Opéra PMS v5.6;

·Être capable de gérer plusieurs priorités;

·Excellentes habiletés pour la communication;

·Avoir une bonne tolérance au stress.

AVANTAGES

Faisant partie du personnel syndiqué, l'hôtel vous offre, après la probation, les avantages suivants :

·Repas;

·Stationnement à tarif réduit;

·Rabais hôtels et restaurants chez Marriott et Crescent;

·12 fériés et 2 maladies par année;

·Salaire de 22.98$/h pendant la probation. À la fin de la probation, le salaire est à 25.68$/h (Selon la convention collective)

*Pour ce poste, nous ne pouvons accepter que des candidatures possédant une autorisation de travail au Canada.

Marriott International adhère au principe de l'égalité d'accès à l'emploi. Nous nous engageons à recruter un personnel diversifié et à soutenir une culture inclusive qui valorise chaque individu. Nous nous engageons à respecter des principes de non-discrimination envers tous les individus protégés, tels que les personnes handicapées et les anciens combattants, ainsi que toute autre base couverte par la législation applicable.

Avis aux candidats : L'Hôtel PUR, Québec, un hôtel Tribute Portfolio prend au sérieux sa responsabilité en vertu de la législation provinciale applicable et s'engage à accommoder les candidats ayant besoin d'adaptation. Si vous avez besoin d'accommodement pour postuler sur un poste ou pour votre demande en ligne, veuillez nous contacter au poste 6102 afin qu'un membre de notre équipe du Capital humain et culture puisse répondre à votre demande. Veuillez noter que ce numéro de téléphone sont destinés uniquement aux personnes nécessitant des mesures d'accommodement pour postuler sur un emploi.

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