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Customer Support Specialist
2 months ago
Job Overview
Customer Support & Retail Front Desk Representative – Positions for Experienced and Entry-Level Candidates
Are you passionate about assisting others? Do you thrive in a customer-focused environment?
If so, we have an exciting opportunity for you at Auto Glass Now, a division of Driven Brands. We are looking for dedicated individuals to become part of our expanding team of Customer Support Representatives and Front Desk Personnel.
Experience is VALUED...
Seasoned customer service professionals with experience in the automotive sector can immediately join our team, earning up to $18 per hour.*
No prior experience REQUIRED
Many of our successful customer service representatives began their careers with us as trainees, having no previous experience. They came from backgrounds such as hospitality, retail, call centers, or other customer-facing roles.
PAID TRAINING AVAILABLE
We provide comprehensive training to equip you with the skills to effectively explain our auto glass repair procedures, address customer inquiries, and manage billing processes. During your training period, you will earn a minimum of $15/hr*, and after completing training, your pay can increase to $18/hr*.
What our Customer Support Representatives appreciate about Auto Glass Now:
- Flexible full-time and part-time schedules
- Competitive base salary
- Paid time off for full-time staff
- Health, Vision, and Dental Insurance
- 401(k) matching for all employees
- Same-day pay options available through myFlexPay
As a Customer Support Representative at Driven Brands, your responsibilities will include:
- Assisting walk-in customers, scheduled appointments, and returning clients
- Generating estimates, pricing quotes, and invoices for automotive services
- Managing phone calls and responding to customer inquiries
- Delivering exceptional customer service
- Supporting the Manager with daily inventory returns
- Ensuring accuracy in parts ordering
- Documenting all calls and following up with customers as necessary
- Confirming all mobile job parts and materials prior to dispatching
- Opening new accounts and servicing existing ones
- Maintaining a professional demeanor and positive attitude
Our Customer Support Representatives must meet the following criteria:
- A positive attitude and a customer service-oriented mindset
- Basic computer proficiency
- Strong communication skills
- Bilingual (Spanish) proficiency is advantageous
- Previous phone or call center experience is beneficial
*or more in regions with a higher cost of living
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