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2 months ago
Job Overview
Customer Service & Retail Front Desk Associate – Opportunities for Experienced and Entry-Level Candidates
Are you passionate about assisting others? Do you thrive in a results-driven environment?
If so, we have exciting news for you Driven Brands, which encompasses various automotive service divisions, is providing a chance to demonstrate your abilities and become part of our expanding network of Customer Service Representatives and Front Desk Associates.
Experience is VALUED...
Skilled customer service professionals with a background in the automotive sector can immediately become part of our team, earning up to $18 per hour.*
No experience REQUIRED
Many of our most successful customer service representatives began their careers with us as trainees, having no prior experience, but came from roles such as servers, retail staff, call center agents, or other customer-oriented positions.
PAID TRAINING AVAILABLE
We will provide training on how to effectively communicate our auto glass repair process, address customer inquiries, and manage billing. During the training period, you will earn at least $15/hr* and after completing training, your pay can increase to $18/hr*
What our Customer Service Representatives appreciate about working with Driven Brands:
- Flexible full-time and part-time schedules
- Competitive base salary
- Paid time off for full-time employees
- Health, Vision, and Dental Insurance
- 401(k) matching for all employees
- Same-day pay options available
As a Customer Service Representative at Driven Brands, your responsibilities will include:
- Assisting walk-in customers, appointments, and returning clients
- Generating estimates, pricing quotes, and invoices for services
- Handling phone inquiries and returning customer calls
- Delivering exceptional customer service
- Supporting management with daily parts returns
- Ensuring accuracy in parts ordering
- Documenting all calls and following up as necessary
- Confirming parts and materials for mobile jobs before dispatching
- Opening new accounts and servicing existing ones
- Maintaining a professional demeanor and positive attitude
All candidates must meet the following qualifications:
- A positive attitude and customer service orientation
- Basic computer proficiency
- Strong communication skills
- Bilingual (Spanish) skills are a plus
- Previous phone or call center experience is advantageous
*or more in areas with a higher cost of living
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