Customer Support Specialist
3 weeks ago
Job Overview
Customer Support & Retail Front Desk Specialist – Positions for All Experience Levels Available
Are you passionate about assisting others? Do you thrive in a results-driven environment?
If so, we have exciting opportunities at Auto Glass Now, a part of Driven Brands, which encompasses various automotive glass services. We are looking for dedicated individuals to enhance our team of Customer Support Representatives and Front Desk Specialists.
Experience is VALUED...
Skilled customer service professionals with a background in the automotive sector can start immediately, earning up to $18 per hour.*
No prior experience REQUIRED
Many of our successful customer service representatives began their careers with us as trainees, having backgrounds in hospitality, retail, call centers, or other customer-facing roles.
PAID TRAINING PROVIDED
We offer comprehensive training to equip you with the skills to explain our auto glass repair services, handle customer inquiries, and manage billing processes. During training, you will earn a minimum of $15/hr*, and post-training, your earnings can increase to $18/hr*.
What our Customer Support Representatives appreciate about Auto Glass Now:
- Flexible full-time and part-time schedules
- Competitive salary packages
- Paid time off for full-time staff
- Health, Vision, and Dental Insurance options
- 401(k) matching for all employees
- Same-day pay available through myFlexPay
As a Customer Support Representative at Driven Brands, your responsibilities will include:
- Assisting walk-in customers, scheduled appointments, and returning clients
- Generating estimates, pricing quotes, and invoices for services
- Handling phone inquiries and returning customer calls
- Delivering exceptional customer service
- Supporting management with daily inventory returns
- Ensuring accuracy in parts ordering
- Documenting all calls and following up as necessary
- Confirming parts and materials for mobile service jobs before dispatch
- Opening new accounts and servicing existing ones
- Maintaining a professional demeanor and positive attitude
Requirements for all Customer Support Representatives:
- A positive attitude and customer-centric mindset
- Basic computer proficiency
- Strong communication abilities
- Bilingual (Spanish) skills are a plus
- Previous experience in phone or call center roles is advantageous
*or higher in regions with elevated living costs
#LI-DNI
#DBHVOL
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