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Evening Housekeeping Supervisor
2 months ago
Key Responsibilities:
- Conduct interviews, select, train, and schedule team members, providing coaching and support to align with brand standards and core values.
- Address guest complaints and concerns through thorough investigation and effective resolution strategies.
- Manage front office operations in the absence of senior management.
- Perform financial activities, including account balancing and audits.
- Promote brand-specific marketing initiatives and programs.
- Welcome guests upon arrival, ensuring a smooth registration and room assignment process.
- Facilitate guest check-out, negotiating solutions for any dissatisfaction that may arise.
- Develop actionable plans to address service deficiencies, ensuring guest satisfaction.
- Maintain cleanliness and appearance of the hotel entrance, reception, and public areas.
- Adhere to sustainability practices as outlined in the EarthView program.
- Follow safety protocols, utilizing protective equipment and adhering to relevant standards.
Qualifications: An Associate's or Bachelor's degree is preferred. The work schedule may vary, including shifts on weekends and holidays.
About Hersha Hospitality Management: We are a leading firm in the hospitality industry, recognized for our rapid growth and stability, managing a diverse portfolio of hotels across the country.