Customer Service Representative
2 days ago
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Candidate Requirements/Must Have Skills:
1) Minimum 3-4 years of previous customer service/ administrative/ call center experience
2) Previous experience working in an in - office/hybrid work arrangement
3) Previous exposure to being measured against KPIs
Soft Skills
• Assuming responsibility and taking ownership until resolution.
• Capacity to work independently or with minimal direction, within a team.
• Managing time effectively within a high volume and fast paced work environment, including the ability to work through multiple cases simultaneously in a timely manner.
• Aptitude to build positive relationships between customer/company, effectively organize, prioritize and multi-task. Attention to detail. (priority)*
• Ability to deal with a wide variety of personalities in a professional manner.
• Confidence to handle unclear/unfamiliar expectations from customers.
• Problem solving, critical thinking (priority)*
Nice-To-Have Skills:
- Knowledge of 401k/pension plans (or Canadian equivalents) is an asset.
- Bilingualism in English/Spanish is an asset.
- Some understanding of financial services concepts
Education:
Post-secondary education with industry certification is preferred or equivalent work experience.
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