Customer Service Representative

2 days ago


Moncton New Brunswick BC, Cape Breton, Canada Compunnel Inc. Full time

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Candidate Requirements/Must Have Skills:

1) Minimum 3-4 years of previous customer service/ administrative/ call center experience

2) Previous experience working in an in - office/hybrid work arrangement

3) Previous exposure to being measured against KPIs


Soft Skills

• Assuming responsibility and taking ownership until resolution.

• Capacity to work independently or with minimal direction, within a team.

• Managing time effectively within a high volume and fast paced work environment, including the ability to work through multiple cases simultaneously in a timely manner.

• Aptitude to build positive relationships between customer/company, effectively organize, prioritize and multi-task. Attention to detail. (priority)*

• Ability to deal with a wide variety of personalities in a professional manner.

• Confidence to handle unclear/unfamiliar expectations from customers.

• Problem solving, critical thinking (priority)*


Nice-To-Have Skills:

- Knowledge of 401k/pension plans (or Canadian equivalents) is an asset.

- Bilingualism in English/Spanish is an asset.

- Some understanding of financial services concepts


Education:

Post-secondary education with industry certification is preferred or equivalent work experience.


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