Customer Service Representative

6 months ago


New Westminster, Canada Chevron Full time

We are seeking a Customer Service Representative to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues.

**Responsibilities**:

- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Manage transactions with customers using cash registers
- Develop and maintain a knowledge base of the evolving products and services
- Greet customers when entering or leaving the store
- Daily cleaning and stocking routines
- Cross-sell products and introduce new ones
- Track transactions on balance sheets and report any discrepancies
- Scan goods and ensure pricing is accurate

Qualifications:

- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with customers
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Good math skills
- Strong communication and time management skills
- Flexibility
- Basic PC knowledge
- BCLC experience an asset

**Job Types**: Full-time, Part-time

**Salary**: $16.75 per hour

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Weekends as needed

Supplemental pay types:

- Bonus pay

Work Location: In person



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