Current jobs related to Technical support specialist - Charlottetown Prince Edward Island CA, Queens - Xplore Inc.

  • Technical Support Specialist

    2 weeks ago

    Charlottetown, Prince Edward Island, Canada Advantage Communications Full time

    Career OverviewA Technical Support Specialist at Advantage Communications receives inbound calls from customers to troubleshoot and resolve technical issues with our products and services. We provide paid training and ongoing coaching to ensure success. Our team is dedicated to delivering exceptional customer experiences.Key ResponsibilitiesDeliver prompt...

  • Technical Support Specialist

    2 months ago

    Charlottetown, Prince Edward Island, Canada Advantage Communications Full time

    Career OverviewAs a Technical Support Specialist at Advantage Communications, you will play a critical role in delivering exceptional customer experiences. Your primary responsibility will be to provide timely and effective technical support to our clients, ensuring their products and services are functioning optimally.Key ResponsibilitiesRespond to customer...

  • Technical Support Specialist

    2 months ago

    Charlottetown, Prince Edward Island, Canada Advantage Communications Full time

    Career OverviewAs a Technical Support Specialist at Advantage Communications, you will play a critical role in delivering exceptional customer experiences. Your primary responsibility will be to provide timely and effective technical support to our clients, ensuring their products and services are functioning optimally.Key ResponsibilitiesRespond to customer...

  • Bilingual Technical Support Specialist

    4 days ago

    Charlottetown, Prince Edward Island, Canada CB Canada Full time

    Job SummaryCB Canada is seeking a highly skilled Bilingual Technical Support Specialist to join our team. As a key member of our Service Desk, you will be responsible for providing top-notch technical support to our internal business partners.Key ResponsibilitiesRespond to phone calls, email, and personal requests for technical support in a fast and friendly...

  • Technical Support Specialist

    2 months ago

    Charlottetown, Prince Edward Island, Canada Advantage Communications Full time

    Career OverviewA Technical Support Representative at Advantage Communications plays a vital role in delivering exceptional customer experiences. As a key member of our team, you will be responsible for providing timely and effective technical support to our customers, ensuring their issues are resolved efficiently and to their satisfaction.Key...

  • Technical Support Specialist

    2 months ago

    Charlottetown, Prince Edward Island, Canada Advantage Communications Full time

    Career OverviewA Technical Support Representative at Advantage Communications plays a vital role in delivering exceptional customer experiences. As a key member of our team, you will be responsible for providing timely and effective technical support to our customers, ensuring their issues are resolved efficiently and to their satisfaction.Key...

  • Technical Support Specialist

    3 weeks ago

    Charlottetown, Prince Edward Island, Canada Advantage Communications Full time

    Career OpportunityA Technical Support Representative with Advantage Communications receives inbound phone calls from customers to troubleshoot and resolve technical issues with their products and services. We provide paid training and consistent coaching to ensure success. We are committed to developing tomorrow's leaders and provide the tools and support...

  • Technical Solutions Specialist

    15 hours ago

    Charlottetown, Prince Edward Island, Canada Advantage Communications Full time

    Career OverviewA Technical Solutions Specialist at Advantage Communications receives inbound calls to troubleshoot and resolve technical issues for customers. We provide comprehensive training and ongoing coaching to ensure success. This role is ideal for individuals who enjoy working with technology and providing exceptional customer service.Key...

  • Technical Support Specialist

    1 month ago

    Charlottetown, Prince Edward Island, Canada Advantage Communications Full time

    Career OpportunityA Technical Support Representative with Advantage Communications receives inbound phone calls from users to help them troubleshoot and resolve technical issues with their products and services. We provide paid training and consistent coaching once you've reached production to make you successful. We are always looking for talented...

  • Technical Support Specialist

    1 month ago

    Charlottetown, Prince Edward Island, Canada Advantage Communications Full time

    Career OpportunityA Technical Support Representative with Advantage Communications receives inbound phone calls from users to help them troubleshoot and resolve technical issues with their products and services. We provide paid training and consistent coaching once you've reached production to make you successful. We are always looking for talented...

  • Technical Support Specialist

    1 month ago

    Charlottetown, Prince Edward Island, Canada Advantage Communications Full time

    Career OpportunityA Technical Support Representative with Advantage Communications receives inbound phone calls from users to help them troubleshoot and resolve technical issues with their products and services. We provide paid training and consistent coaching once you've reached production to make you successful. We are always looking for talented...

  • Technical Support Specialist

    1 month ago

    Charlottetown, Prince Edward Island, Canada Advantage Communications Full time

    Career OpportunityA Technical Support Representative with Advantage Communications receives inbound phone calls from users to help them troubleshoot and resolve technical issues with their products and services. We provide paid training and consistent coaching once you've reached production to make you successful. We are always looking for talented...

  • IT Support Specialist

    2 months ago

    Island View, Nova Scotia, Canada Employment and Social Development Canada Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at Employment and Social Development Canada. As an IT Support Specialist, you will be responsible for providing technical support to our internal end-users, resolving a broad range of software and hardware issues, and working collaboratively with our team to find solutions and...

  • IT Support Specialist

    2 months ago

    Island View, Nova Scotia, Canada Employment and Social Development Canada Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at Employment and Social Development Canada. As an IT Support Specialist, you will be responsible for providing technical support to our internal end-users, resolving a broad range of software and hardware issues, and working collaboratively with our team to find solutions and...

  • Technical Support Supervisor

    4 weeks ago

    Charlottetown, Prince Edward Island, Canada CB Canada Full time

    Job SummaryWe are seeking a highly skilled and experienced Service Desk Supervisor to join our team at CB Canada. As a key member of our IT operations team, you will be responsible for providing leadership and guidance to a team of technical support analysts, ensuring the delivery of exceptional customer service and support to our clients.Key...

  • Technical Support Supervisor

    4 weeks ago

    Charlottetown, Prince Edward Island, Canada CB Canada Full time

    Job SummaryWe are seeking a highly skilled and experienced Service Desk Supervisor to join our team at CB Canada. As a key member of our IT operations team, you will be responsible for providing leadership and guidance to a team of technical support analysts, ensuring the delivery of exceptional customer service and support to our clients.Key...

  • Clinical Support Specialist

    2 weeks ago

    Prince George, British Columbia, Canada Connective Support Society Full time

    Job SummaryConnective Support Society is seeking a highly skilled Clinical Support Specialist to join our team. This role will provide direct clinical support to our clinical team and residents of the Northern BC Therapeutic Community.Key ResponsibilitiesProvide direct support in external clinical information, behavioral and support planning, and...

  • Technical Specialist

    2 weeks ago

    Charlottetown, Prince Edward Island, Canada Iron Systems Full time

    Job Title: Technical AnalystJob Summary:Iron Systems is a leading provider of custom-built computing infrastructure platforms. As a Technical Analyst, you will play a key role in delivering innovative solutions to our clients. Key Responsibilities:* Collaborate with clients to analyze functional requirements and develop technical designs that meet business...

  • Technical Service Expert

    2 months ago

    Charlottetown, Prince Edward Island, Canada Advantage Communications Full time

    Career OverviewAs a Technical Support Specialist at Advantage Communications, you will play a critical role in delivering exceptional customer experiences. Your primary responsibility will be to receive and respond to inbound customer inquiries, providing timely and accurate solutions to technical issues related to our products and services.Key...

  • Technical Service Expert

    2 months ago

    Charlottetown, Prince Edward Island, Canada Advantage Communications Full time

    Career OverviewAs a Technical Support Specialist at Advantage Communications, you will play a critical role in delivering exceptional customer experiences. Your primary responsibility will be to receive and respond to inbound customer inquiries, providing timely and accurate solutions to technical issues related to our products and services.Key...

Technical support specialist

3 months ago

Charlottetown Prince Edward Island CA, Queens Xplore Inc. Full time

Are you a new grad from a technical program? An experienced job seeker looking for a new and exciting opportunity? Or someone with a passion for technology and experience in troubleshooting? Then join Xplore’s growing team of Technical Support Specialists in our Woodstock, NB office

Xplore offers a high energy, fast paced work environment where employee opinions and feedback are valued.

We offer:

  1. Pays additional $3.00/hour Bilingual Premium (French/English)
  2. Bonus incentive opportunities up to $2,800 annually
  3. Excellent company benefits including health and dental
  4. Matched participation in group RRSP
  5. Strong focus on internal promotion, career path development and training
Key responsibilities include:

• Advanced technical troubleshooting with customers calling to resolve concerns related to internet/network connectivity and email
• Providing an excellent customer experience by interacting with customers in a courteous, knowledgeable and professional manner.
• Liaise with internal departments to investigate and escalate technical issues as appropriate including Channel Support and Network Operations
• Documenting and prioritizing trouble tickets and technical issues on customer accounts
• Maintaining extensive knowledge of technical troubleshooting for Xplore products and staying current on relative technology advancements

The ideal candidate will possess:

• Completion of post-secondary education in a related field (or equivalent level of experience)
• Knowledge of approaches, tools and techniques for anticipating, recognizing and resolving technical issues
• Previous customer service experience is an asset
• Strong computer and troubleshooting skills with the ability to analyze and solve problems
• Solid working knowledge of the Microsoft Operating Systems; experience with MAC and/or Linux is an asset
• Strong communication skills, verbal and written, with the ability to communicate effectively with customers in technical and non-technical terms
• Self-motivated and driven with good time management and organizational skills
• Ability to follow guidelines and strong attention to detail
• Ability to prioritize and multi-task while adapting in a fast-paced work environment
• Bilingualism is an asset (French/English)

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

Company Overview:

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

#J-18808-Ljbffr