IT Support Specialist
6 days ago
We are seeking a highly skilled IT Support Specialist to join our team at Employment and Social Development Canada. As an IT Support Specialist, you will be responsible for providing technical support to our internal end-users, resolving a broad range of software and hardware issues, and working collaboratively with our team to find solutions and develop procedures.
Key Responsibilities- Provide technical support to internal end-users via phone, remote access, and in-person onsite
- Resolve software and hardware issues, and develop procedures to prevent future issues
- Work collaboratively with the team to find solutions and share experiences
- Record, prioritize, and resolve common informatics problems
To be successful in this role, you will need:
- Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management, or another relevant specialty
- Recent and significant experience in providing technical support to clients in an IT Service Desk environment
- Experience in configuring, maintaining, troubleshooting, and managing desktops, laptops, printers, and IT peripherals in an enterprise environment
- Experience in using remote support tools, incident management tools, and Microsoft Office suite
- Knowledge of call tracking software and Office Suite 365 configuration
- Ability to communicate effectively orally and in writing, manage and prioritize workload, and troubleshoot IT technical issues
Experience in supporting Windows 11 desktop operating system, Entrust Intelligence software, Azure, Government of Canada Secure Remote Access, and Microsoft Teams Room (MTR) boardroom, Cloud Video Interop (CVI), and Tandberg Video-Conferencing Systems in an enterprise environment.
What We OfferWe offer a dynamic and inclusive work environment, opportunities for career development, and a range of benefits. If you are a motivated and detail-oriented individual with a passion for IT support, we encourage you to apply.
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