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Service Reception/Greeter
3 months ago
Looking for an amazing opportunity to be part of Canada's largest Automotive Group? Join the Family today and be part of the Dilawri Lifestyle that awaits you
Mercedes-Benz Vancouver is currently seeking a Service Reception/Greeter to join their team.
Reporting directly to the Service Manager, the Automotive Service Receptionist/Greeter will be responsible for warmly welcoming customers and ensuring their satisfaction in all aspects of their visit. Work schedule will be determined by Management.
Essential Duties:
- Greet clients immediately upon arrival at the dealership.
- Offer beverages to clients upon arrival.
- Check and distribute voice messages to the relevant staff.
- Maintain the coffee area by restocking coffee pods, keeping the counter clean, replenishing paper towels, creamer, milk, cups, sugar, water, etc.
- Handle incoming mail for the service center by opening and passing it on to the parts or service manager.
- Organize and file work orders, invoices, and loaner agreements regularly, keeping the reception area clean and organized.
- Notify advisors promptly when clients are waiting for assistance to ensure timely service.
- Assist advisors in locating client vehicles as needed.
- Guide clients through invoices during pick-up if necessary.
- Complete the Daily Cash sheet with daily transactions and cash counts, and perform Moneris Close batch at the end of each shift.
- Oversee R plates and register clients for Dilawri Rewards when required.
- Ensure all work orders are closed before filing and manage client cash transactions while maintaining a balanced cash spreadsheet.
- Help in ordering office supplies and assist with finalizing closing invoices when necessary.
- Handle any other administrative tasks that may arise.
- Meet assigned deadlines consistently.
- Keep the workstation clean and organized.
- Adhere to the proper dress code.
- Proactively address and resolve issues.
- Assist in handling unforeseen emergency situations.
- Perform any other relevant duties as directed by management.
