Service Reception Associate

2 weeks ago


Vancouver, British Columbia, Canada OpenRoad Auto Group Full time
About the Role

We are seeking a highly organized and customer-focused Service Reception Associate to join our team at OpenRoad Auto Group. As a key member of our service team, you will be responsible for providing exceptional customer service, coordinating service appointments, and ensuring a seamless experience for our clients.

Key Responsibilities
  • Greeting Customers: Welcome and acknowledge customers upon arrival, ensuring a positive first impression.
  • Appointment Coordination: Check customers in for appointments, answer phone calls, and assist with their needs in a timely and professional manner.
  • Service Coordination: Coordinate customers with their Service Advisors, complete Service Loaner Contracts, and schedule and track loaner vehicles.
  • Administrative Tasks: Maintain accurate records, complete daily data trackers, and perform cash balancing duties.
Requirements
  • Knowledge of the Automotive Industry: Familiarity with the industry and its processes is essential for success in this role.
  • Excellent Customer Service Skills: Provide exceptional service to customers, responding to their needs and concerns in a professional and courteous manner.
  • Organizational Skills: Maintain accurate records, prioritize tasks, and manage multiple responsibilities in a fast-paced environment.
  • Computer Skills: Proficiency in Microsoft Office Suite and ability to learn new software applications.
About OpenRoad Auto Group

OpenRoad Auto Group is a leading automotive retailer in Canada, representing 21 brands across 34 locations. We are committed to providing an exceptional customer experience and fostering a positive work environment for our associates.



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