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Service Reception Associate

2 months ago

Vancouver, British Columbia, Canada OpenRoad Auto Group Full time
Unlock Your Potential with OpenRoad Auto Group

We are seeking a highly motivated and organized Service Reception Associate to join our dynamic team at MINI Vancouver. As a key member of our service department, you will play a vital role in ensuring seamless customer experiences and efficient service operations.

Key Responsibilities:
  • Greet customers upon arrival and check them in for appointments
  • Answer phone calls from customers and assist them with their needs
  • Coordinate customers with their Service Advisors
  • Complete Service Loaner Contracts with customers
  • Coordinate Service Shuttles for customer drop off and pick up
  • Schedule and track loaner vehicles to ensure availability
  • Maintain, schedule, and track rental vehicles
  • Provide weekly status reports on the entire loaner fleet
  • Maintain the flow in the Service drive
  • Daily data trackers
  • Accept invoices and file them
  • Cash balancing
Requirements:
  • Knowledge of the automotive industry
  • Excellent customer service skills
  • Familiarity with the Vancouver area
  • Previous experience and knowledge working with fleet and loaner vehicles is an asset
  • Strong organizational skills
  • Strong computer skills (internet and MS Office suite proficiency)
  • Ability to work closely with a team
  • Self-motivated with the ability to complete assignments with minimal supervision

We offer a comprehensive benefits package, opportunities for growth and development, and a collaborative work environment. If you are a motivated and organized individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.