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Senior Manager, eCommerce
3 months ago
We are looking for a Senior Manager, eCommerce. Could it be you?
The Senior Manager, eCommerce will be a part of a team pioneering grocery eCommerce in Canada and will lead all efforts across and .They'll focus on driving their team and external vendors to improve site conversion, increase average order value, provide a personalized user experience, and increase accessibility to M&M Food Market product through a variety of fulfillment channels. They'll build onto an existing omni-channel approach that serves customers primarily through brick-and-mortar retail locations with pickup, curbside, and delivery options.
What you'll be doing...
- Establishes strategic objectives by gathering business, operations, financial, vendor, and industry information.
- Accomplishes department objectives by managing staff and vendors, forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
- Drive website conversion through effective UX and relevant content.
- Executing brand strategy through effective content across eCommerce channels.
- Maintain and update the eCommerce platform to engage customers to shop online and minimize friction.
- Build and grow Marketplace network to increase reach and bring new customers into the brand.
- Provide relevant insights from internal web analytics (i.e. Google Analytics, Web Platform Analytics) along with external resources (i.e. conference, articles, webinars)
- Generates data-driven market insights and manages relationships with partners.
- Maintains the technology roadmap, in coordination with an external website development agency, providing prioritization of tasks, activities, and projects to staff and vendors.
- Optimizes conversion through A/B testing, in coordination with external vendor and technology tools.
- Communicates with other departments and store network regarding eCommerce programs and efforts
What we are looking for..
- 7+ years experience working in a marketing role.
- University or college degree
- Proficiency with Microsoft Office application suite is expected (particularly PowerPoint, Word, Excel)
- Proficiency with Google Analytics
- Experience in retail or CPG customer exposure is a requirement.
- Experience in food industry is considered an asset.
- Customer-first mentality (frictionless, UX, customer data)
- Technical understanding of eCommerce/MarTech systems
- Methodical approach to change (website enhancements and optimization, IT solutions)
- Data-driven
- Strong Business Acumen
What's in it for you?
- Vacation and Personal Days
- Flexible/Hybrid work environment
- You'd be joining a close-knit team of innovative and energetic go-getters
- A fun, welcoming, and safe environment where snacks, breakfast, lunch, and coffee are always available
Why work with us?
Here are just a few reasons to consider a career with M&M Food Market...
WE HAVE HEART, WE ROCK, WE GROW
We are constantly evolving.
We believe change is a good thing. Whether it's venturing into new markets or reinventing our current strategies, our passion leads us to new and exciting opportunities that further strengthen our position in the marketplace.
We are recognized for our work.
M&M is a Platinum member of Canada's 50 Best Managed Companies, having received the award for more than 12 consecutive years. We've also been recognized with numerous awards from the Canadian Franchise Association, as well as awards for our excellence in marketing, advertising, customer service, and community relations.
We put our customers and our employees first.
For a retail chain such as M&M, our success depends on our customers' satisfaction. From a corporate perspective, we also consider our stores to be our customers and when we work together as a self- supporting team, we make great things happen.
We strive to be the best.
We are constantly growing and developing – as a company and as individuals. We encourage new ideas and ongoing learning, and we embrace diversity in order to do great work as a team.
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M&M Food Market in Mississauga, Ontario, Canada
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