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Ecommerce Account Manager
2 months ago
We are seeking a highly skilled Ecommerce Account Manager to join our team at Stallion Express. As an Ecommerce Account Manager, you will be responsible for overseeing client portfolios, building strong relationships with clients, and providing strategic guidance on shipping solutions.
Key Responsibilities- Client Relationship Management: Build and maintain strong relationships with a portfolio of ecommerce clients, engaging with clients to understand their evolving needs and priorities.
- Strategic Planning: Develop tailored shipping strategies that align with client goals and leverage market trends and insights.
- Problem Solving: Respond promptly and effectively to client inquiries, concerns, and issues, working closely with internal teams to troubleshoot and resolve challenges.
- Logistics Expertise: Provide strategic guidance and recommendations to clients to optimize ecommerce shipping operations.
- Cross-functional Collaboration: Work closely with internal teams, including Operations, Marketing, and Sales, to ensure seamless execution of client initiatives and projects.
- Reporting: Provide regular internal and external performance reports and opportunities for optimizing shipping solutions.
- 2 years of hands-on experience in ecommerce and the logistics industry.
- 3 years of experience managing client relations and customer service.
- Strong analytical skills with the ability to interpret data and make strategic recommendations.
- Excellent communication and interpersonal skills.
- Customer-focused mindset with a passion for delivering exceptional service.
- Problem-solving abilities and a proactive approach to challenges.
- Detail-oriented and highly organized.
- Birthday and work anniversary celebrations.
- Flex Time: Flexible start times to accommodate your schedule and preferences.
- Office gym: Access to our exclusive office gym 24/7.
- Corporate Telco Discount: Benefit from our exclusive corporate discount for you and your family.
Job Types: Full-time, Permanent
Pay: $50,000.00-$60,000.00 per year
Benefits:
- Company events
- On-site parking
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Application question(s):
- This is an in-house role based in Mississauga, are you comfortable commuting to the office 5 days a week?
Experience:
- E-commerce: 2 years (required)
- Customer service: 3 years (required)
Licence/Certification:
- Class G Licence (required)
Willingness to travel:
- 50% (preferred)
Work Location: In person
