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Ecommerce Account Manager
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We are seeking an experienced Ecommerce Account Manager to join our team at Stallion Express. As an Ecommerce Account Manager, you will play a key role in our growing Account Management team, managing a dedicated portfolio of clients and understanding their needs to position them for success.
Key Responsibilities- Client Relationship Management: Develop and maintain strong relationships with a portfolio of ecommerce clients, serving as the main point of contact and understanding their business goals, challenges, and requirements.
- Strategic Planning: Collaborate with clients to identify their needs and objectives, devising tailored ecommerce strategies that align with their goals and leverage market trends and insights.
- Problem Solving: Address client inquiries, concerns, and issues in a prompt and effective manner, working closely with internal teams to troubleshoot and resolve challenges to ensure client satisfaction.
- Ecommerce Expertise: Stay up-to-date with the latest trends, technologies, and best practices in the ecommerce industry, providing strategic recommendations to clients for improving their online presence and sales performance.
- Data Analysis: Monitor and analyze key performance metrics to assess the effectiveness of ecommerce strategies, translating data insights into actionable recommendations for clients to optimize their online performance.
- Cross-functional Collaboration: Work closely with internal teams, including Account Management, Operations, Marketing, and Customer Service, to ensure seamless execution of client initiatives and projects.
- Reporting: Provide clients with regular performance reports and updates that highlight achievements, challenges, and opportunities for improvement.
- Training and Support: Educate clients on the use of ecommerce tools, platforms, and software, offering guidance and support to enhance their proficiency and confidence in managing their online presence.
- Bachelor's Degree in Business or related field.
- A minimum of 4+ years of customer service experience.
- A minimum of 1+ years of proven experience as an ecommerce Account Manager or in a similar role.
- Strong, in-depth understanding of the ecommerce space, including navigating platforms and various technologies.
- Previous industry experience in the logistics industry is preferred.
- Strong analytical skills with the ability to interpret data and make strategic recommendations.
- Excellent communication and interpersonal skills.
- Customer-focused mindset with a passion for delivering exceptional service.
- Problem-solving abilities and a proactive approach to challenges.
- Proficiency in ecommerce-related software and tools.
- Detail-oriented and highly organized.
The pay for this role starts at $50,000 per annum, and the pay is dependent on your experience. At Stallion Express, we prioritize our team's professional growth, and we offer a competitive incentive package to reward high performance and support your continued development.
