Bilingual Underwriter
1 week ago
Job Summary
**Responsibilities**:
- Deliver a best-in-class customer service by actively handling internal and external customer service inquiries raised by our customers and / or field staff.
- Develop strong customer relationships with key lender accounts and promote the company’s products.
- Effectively partner with Sagen’s sales team to provide underwriting and credit expertise to our customers, and sales staff.
- Proactively manage tasks within predetermined service level agreements and in accordance with operational risk controls.
- Keep up to date on applicable legislation and the company’s policies, products, and procedures.
Skills and Qualifications
- Bilingual in English and French.
- Previous residential mortgage experience and working knowledge of real estate is an asset.
- In-depth knowledge of credit risk analysis, residential underwriting practices, and mortgage lending products.
- problem-solving
- Ability to thrive in a constantly changing environment and to perform well in a high volume, high intensity environment.
- Excellent inter-personal and communication skills (verbal and written).
- Strong customer service orientation and negotiating skills.
- Capability to work effectively independent and in a team setting to accomplish goals and complete tasks.
- Ability to work shifts within extended hours of operation: 8:00am to 9:00pm.
- University or college degree is preferred.
LI-Remote
Sagen will provide accommodations to applicants with disabilities throughout the selection process to meet their individual needs.
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