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Customer Service Representative/order Specialist

3 months ago

Mississauga, Ontario, Canada Peak Performance Products Inc. Full time

Peak Performance Products

CANADA'S LEADING DISTRIBUTOR OF HEALTH AND SPORTS SUPPLEMENTS
Our mission has been to introduce innovative, effective products that optimize health and wellness to the Canadian market.

We are seeking a passionate and hard-working customer service/order specialist to add to our expanding team

Key Responsibilities:

  • Responsible for all daytoday sales order entry related activities including validating customer information, orders and purchase order details.
  • Ensure that customer satisfaction is maintained and exceeded throughout all stages of the sales process
  • Identify and report opportunities to continuously improve the experience of Peak customers
  • Followup on order issues and communicate clearly with the other members of the sales team
  • Resolve customer issues and complaints effectively and efficiently.
  • Provide uptodate product and service information to customers.
  • Upsell products and recommendations to customers when appropriate.
  • Escalate customer issues to the appropriate department or manager as needed.
  • Collaborate with other departments to resolve customer issues and concerns.
  • Always maintain a positive and professional attitude.
  • Continuously improve your knowledge of products and services
  • Adapt to new technologies and processes as they are implemented.
  • Provide feedback to management on customer issues, concerns, and trends.
  • Process customer returns according to the Product Return Procedure.
  • Coordinate with the Returns Department to troubleshoot returns that require further investigation with clients or sales representatives.
  • Conduct credit inquiries and investigations determining shipping issues or vendor issues.

Position Requirements:

  • Accurate and efficient data entry skills. Attention to detail is imperative.
  • Prior experience in retail and proven customer service support
  • Ability to upsell or recommend alternative products
  • Confident in phone inquiries and resolving customer issues by using active listening skills
  • Solid communication skills, both written and verbal.
  • Ability to multitask, prioritize, and manage time effectively.
  • Strong organizational and interpersonal skills are necessary to meet the demands of the position.
  • Ability to establish and maintain effective working relationships with associates.
  • Bilingual French/English an asset but not a requirement

System Requirements:

  • Prior experience with NetSuite is an asset
  • Proficient with Microsoft Office
  • Ability to learn and adapt new technology

The Peak Advantage:

  • The company culture is second to none and offers a collaborative, teamdriven and progressive environment.
  • Career Development amazing growth opportunities within the company.
  • Employee & Family discounts on all products distributed by Peak.
  • Onsite gym for employee use.

Job Types:
Full-time, Permanent

Pay:
$18.00-$21.00 per hour

Expected hours:
per week

Benefits:

  • Casual dress
  • Company car
  • Company events
  • Dental care
  • Discounted or free food
  • Extended health care
  • Onsite gym
  • Onsite parking
  • Paid time off
  • Store discount
  • Vision care
  • Wellness program

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:

  • Customer service: 2 years (required)

Work Location:
In person