Customer Service Representative

1 week ago

Mississauga, Ontario, Canada MYC Media Full time
{"h1": "Customer Service Representative", "p": "At MYC Media, we are seeking a dedicated and detail-oriented Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer support, ensuring client satisfaction, and facilitating smooth communication between our customers and various departments within the company.

Key Responsibilities:

* Respond promptly to customer inquiries via phone, email, and chat
* Provide accurate information regarding products, services, pricing, and order status
* Assist customers with placing orders, processing returns, and resolving issues
* Process customer orders efficiently and accurately in the system
* Monitor order progress and communicate updates to customers
* Collaborate with other teams to ensure timely delivery
* Identify and resolve customer complaints and concerns in a professional manner
* Escalate complex issues to the appropriate department when necessary
* Follow up with customers to ensure their issues have been resolved satisfactorily
* Build and maintain strong relationships with customers to foster loyalty
* Gather customer feedback and insights to improve service quality and product offerings
* Maintain accurate customer records and documentation

Requirements:

* High school diploma or equivalent; a degree in business or a related field is a plus
* Proven experience in customer service, preferably in the print media or related industry
* Excellent communication skills, both verbal and written
* Strong problem-solving abilities and attention to detail
* Proficiency in using customer service software and CRM systems
* Ability to work in a fast-paced environment and manage multiple tasks simultaneously

If you are a self-motivated individual with a passion for supporting sales initiatives, we encourage you to apply.

Note: Only those candidates who meet the enlisted requirements completely are encouraged to apply. However, only the selected applicants will be contacted for an interview. PLEASE APPLY DIRECTLY TO THE JOB POSTING TO BE CONSIDERED FOR THE ROLE, DO NOT SEND INDIVIDUAL MESSAGES.

Thank you."

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