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Customer Service Representative
2 months ago
Tsubaki of Canada Ltd. is seeking a detail-oriented and organized individual to fill the position of Customer Service Representative. This multifunctional role requires the ability to work with various departments within the company, ensuring seamless communication and efficient order processing.
Key Responsibilities- Process orders, expedites, and customer requests with high accuracy and attention to detail.
- Organize workload to prioritize high-priority and rush items, ensuring timely completion.
- Collaborate with team members and departments to provide exceptional customer service.
- Effectively manage orders received through phone, EDI, and email.
- Address customer issues, concerns, and complaints in a timely and efficient manner.
- Provide tracking information on shipments as required by customers.
- Coordinate rush orders with Production and Shipping as necessary.
- Assist Inside Sales in expediting orders with Production.
- Issue Return Good Authorizations to determine quality issues and process next steps.
- Exceptional interpersonal and communication skills to present the company professionally.
- Strong organization skills with attention to detail.
- Good math and problem-solving ability.
- Personal motivation and ability to provide creative thought.
Tsubaki of Canada Ltd. has been a trusted partner in the Canadian market since 1973, providing reliable and efficient services. With a strong presence in Mississauga, Ontario, and Edmonton, Alberta, we continue to modernize and improve our manufacturing capabilities.
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