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Customer Service Representative

2 months ago


Mississauga, Ontario, Canada Tsubaki of Canada Ltd. Full time
{"title": "Customer Service Representative", "description": "About the Role

Tsubaki of Canada Limited is seeking a detail-oriented Customer Service Representative to join our team. This multifunctional role requires an individual to work closely with various departments within the company, ensuring seamless communication and efficient order processing.

Key Responsibilities
  • Process orders, expedites, and customer requests with high accuracy and attention to detail.
  • Organize workload to prioritize high-priority and rush items, ensuring timely completion.
  • Collaborate with team members and departments to provide exceptional customer service.
  • Effectively manage orders through phone, EDI, and email communication.
  • Address customer issues, concerns, and complaints in a timely and efficient manner.
  • Provide tracking information on shipments as required by customers.
  • Coordinate rush orders with Production and Shipping as needed.
  • Assist Inside Sales in expediting orders with Production.
  • Issue Return Good Authorizations to determine quality issues and process next steps.
Requirements
  • Exceptional interpersonal and communication skills to present the company professionally.
  • Organization skills with attention to detail to ensure accuracy.
  • Good math and problem-solving ability to handle customer inquiries.
  • Personal motivation and ability to provide creative solutions.
About Tsubaki of Canada Ltd.

Tsubaki of Canada Limited has been serving the Canadian market since 1973, providing reliable and efficient solutions. Our Mississauga, Ontario-based head office and production/distribution facility, along with our Edmonton, Alberta warehouse facility, ensure seamless operations across the country. We are committed to modernization, investing in CNC equipment to enhance our manufacturing capabilities in British Columbia.

", "lang_code": "en"}