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Bike Rental Team Lead

4 months ago

Golden, Canada Resorts of the Canadian Rockies Full time

Rental Team Lead

Our guests feel more knowledgeable and confidentabout mountain biking after their interaction with you. You provide leadershipto the Rental/Repair team, and assist guests with selecting the best mountainbike equipment and provide insider tips for the best trails on the mountain. You take pride in providing our guests withthe best vacation and recreation experience possible.

You will:

· Train,supervise and motivate staff to ensure high levels of efficiency and guestservice.

· Assistguests with sizing and fitting of appropriate mountain bike equipment whilemaximizing comfort and safety.

· Ensureguest safety by completing waivers for all rentals and describing safe use ofrental equipment.

· Provide a consistent friendly and approachabledemeanor for guests.

· Handlecash; including cash balancing, coin orders, opening and closing duties.

· Clean gear,bikes and maintain tidiness and organization of the store.

· Sellretail products in store (clothing, bike parts and other items).

· Contributeto multiple administrative functions, including but not limited to updatingstaff manuals & procedures, inventory management and reporting.

· Communicatefrequently with the Rental/Repair Manager to discuss planning, budgeting, salespromotions and advertising campaigns.

· Act as a"Resort Ambassador" to guests by being familiar with various resort productsand services.

· Complywith all safety regulations of assigned tasks, and ensure a clean and safeworking environment with active participation in the health and safety program.

· Workflexible shifts with varying hours, depending on factors such as weather and visitationlevels.

· Performother duties as assigned.

You:

· Have proven leadership skills, with a minimum of2 years supervisory experience.

· Possess a post-secondary education in businessmanagement (or similar) or an equivalent combination of training andexperience.

· Have extensive experience in a customer servicerole – preferably a rental or retail establishment.

· Are proficient with MS Office (Outlook, Word,Excel) and Point of Sale software.

· Have cash handling experience.

· Are passionate about biking – technicalknowledge is a bonus.

· Must beable to work flexible hours, including weekends and holidays.

· Are ableto withstand brief periods of exposure to extreme weather conditions on resort(cold, wind, snow, altitude), and can lift at least 20 pounds.

We offer:

· A staff season's pass to the resort to enjoydownhill biking, hiking, and more.

· Discounts on food, retail, golf, andhotels.

· A competitive wage with seasonal accidentinsurance.

· Pro-deals.

· Staff events – meet great people who share a passionfor the mountain lifestyle