Bike Rental Technician

5 months ago

Golden, Canada Resorts of the Canadian Rockies Full time

**Bike Rental Technician / Mountain Bike Instructor**

As a Bike Rental Technician, our guests feel more knowledgeable and confident about mountain biking after their interaction with you. You assist them with selecting the best mountain bike equipment and provide insider tips for the best trails on the mountain. You take pride in providing our guests with the best vacation and recreation experience possible.

As a Mountain Bike Instructor, you will be responsible for ensuring an excellent guest experience in all of our various programs. You must be athletic, passionate, and have strong communication skills. You will demonstrate a fun and responsible approach to working with guests and fellow employees and will deliver an incomparable, customized learning experience in a safe and encouraging environment.

**You will**:

- Ensure the safety of all students and guests and provide an exceptional mountain experience through professional instruction on a mountain bike.
- Contribute to a professional, supportive environment for other Instructors and KHMR staff.
- Assist guests with sizing and fitting of appropriate mountain bike equipment while maximizing comfort and safety.
- Ensure guest safety by completing waivers for all rentals and describing safe use of rental equipment.
- Provide a consistent friendly and approachable demeanor for customers.
- Handle cash; including cash balancing, coin orders, opening and closing duties.
- Clean gear, bikes and maintain tidiness and organization of the store.
- Sell retail products in store (clothing, bike parts and other items).
- Work flexible shifts with varying hours, depending on factors such as weather and visitation levels.
- Engage in daily team meetings, training and other communications necessary to provide a high-quality experience for guests of the resort.
- Work for extended periods in harsh weather conditions (cold, wind, heat, altitude).
- Complete other duties as assigned.

**You**:

- Hold a PMBIA Level 1 or equivalent; PMBIA Level 2 or 3 would be ideal.
- Have advanced downhill mountain bike skills.
- Are outgoing with excellent communication skills.
- Are passionate about instructing and creating a safe and engaging learning environment.
- Have passion and enthusiasm for mountain culture & biking, and the resort environment.
- Have experience in a customer service role - preferably a rental or retail establishment.
- Have cash handling experience.
- Have a completed criminal background check.
- Have sufficient strength, physical condition, and stamina to be able to conduct mountain bike lessons for extended periods of time.

**We offer**:

- A staff season's pass to the resort to enjoy downhill biking, hiking, and more.
- Discounts on food, retail, golf, and hotels.
- A competitive wage with seasonal accident insurance.
- Pro-deals.
- Staff events - meet great people who share a passion for the mountain lifestyle

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