Rental Team Lead

4 months ago

Golden, Canada Resorts of the Canadian Rockies Full time

You will:

Train, supervise and motivate staff to ensurehigh levels of efficiency and guest service. Assist guests with sizing and fitting ofappropriate ski/snowboard equipment while maximizing comfort and safety. Ensure guest safety by completing waivers forall rentals and describing safe use of rental equipment. Provide a consistent friendly and approachable demeanor for guests. Handle cash; includingcash balancing, coin orders, opening and closing duties. Clean equipment and maintaintidiness and organization of the store. Sell retail products in store (clothing, outdoorgear and other items). Assist with administrative functions,including but not limited to updating staff manuals & procedures, inventorymanagement and reporting. Communicate frequently with the Rental/RepairManager to discuss planning, budgeting, sales promotions and advertisingcampaigns. Act as a “Resort Ambassador” to guests bybeing familiar with various resort products and services. Comply with all safety regulations of assignedtasks, and ensure a clean and safe working environment with activeparticipation in the health and safety program. Perform other duties as assigned.

You:

Preferably have proven leadership skills, with aminimum of 2 years supervisory experience. Preferably possess a post-secondary education inbusiness management (or similar) or an equivalent combination of training andexperience. Have extensive experience in a customer servicerole – preferably a rental or retail establishment. Are proficient with MS Office (Outlook, Word,Excel) and Point of Sale software. Have cash handling experience. Are comfortable resolving conflict situation withemployees or guests. Are passionate about skiing and/or snowboarding –technical knowledge is a bonus. Are able to work flexible hours, includingweekends and holidays with varying hours, depending on factors such as weatherand visitation levels. Are able to withstand brief periods ofexposure to extreme weather conditions on resort (cold, wind, snow, altitude),and can lift at least 20 pounds.

We offer:

A staff season’s pass for Kicking Horse Mountain Resort. Deals available to access other ski resorts. A competitive wage with seasonal accidentinsurance. Discounts on food, retail, rental,lesson, hotels, friends & family tickets and more Ride breaks. Pro deals. Staff events. An amazing work environment –meet great people who share a passion for the mountain lifestyle

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