Rental Equipment Specialist

7 days ago


Golden, Canada Resorts of the Canadian Rockies Full time

Job Summary:

We are seeking a highly motivated and customer-focused Rental Technician to join our team at Resorts of the Canadian Rockies. As a key member of our rental department, you will be responsible for providing exceptional customer service, ensuring guest safety, and maintaining a high level of product knowledge.

Key Responsibilities:

  • Assist guests with sizing and fitting of ski and snowboard equipment, ensuring maximum comfort and safety.
  • Complete waivers for all rentals and provide clear instructions on the safe use of rental equipment.
  • Provide a consistent, friendly, and approachable demeanor for customers, ensuring a positive experience.
  • Handle cash transactions, including balancing, ordering coins, and performing opening and closing duties.
  • Clean and maintain equipment after use, ensuring a tidy and organized store environment.
  • Sell retail products, including clothing, goggles, and other accessories.
  • Work flexible shifts, including weekends and holidays, to meet the needs of our guests.

Requirements:

  • Previous experience in a customer service role, preferably in a rental or retail establishment.
  • Previous sales experience and proficiency in Point of Sale (POS) applications.
  • Cash handling experience and ability to work with cash transactions.
  • Passion for skiing or snowboarding, with technical knowledge a bonus.
  • Ability to work extended hours, including weekends and holidays.
  • Ability to withstand brief periods of exposure to extreme weather conditions and lift at least 30 pounds.

What We Offer:

  • A staff season's pass for Kicking Horse Mountain Resort.
  • Deals available to access other ski resorts.
  • A competitive wage with seasonal accident insurance.
  • Discounts on food, retail, rental, lesson, hotels, friends & family tickets, and more.
  • Ride breaks and pro-deals.
  • Staff events and an amazing work environment.


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