Retail Team Lead

1 week ago

Golden, Canada Resorts of the Canadian Rockies Full time

About the Role:

We are seeking a highly motivated and experienced Retail Team Lead to join our team at Kicking Horse Mountain Resort. As a key member of our retail team, you will be responsible for leading a team of sales associates and ensuring exceptional customer service.

Key Responsibilities:

  • Assist the Retail & Rental Manager with training and coaching a successful and enthusiastic team of employees.
  • Perform monthly inventory counts and provide reporting to the Retail Manager.
  • Demonstrate a commitment to exceeding guest expectations on a daily basis.
  • Perform all cash handling duties (opening, cash balancing, coin orders and closing).
  • Merchandise the department displays, ensuring that the most common products are easily accessible for replenishment and customer accessibility.
  • Work closely with the Retail & Rental Manager to discuss planning, sales promotions and advertising campaigns.
  • Ensure effective inter-departmental communication across the resort.
  • Assist with employee performance reviews and any disciplinary discussions.
  • Be an advocate for health and safety, ensuring a clean and safe working environment.
  • Assist the Retail & Rental Manager with any additional duties as assigned.

Requirements:

  • Previous retail supervisory experience.
  • Inventory management experience.
  • Extensive guest service experience, and the ability to exceed working with a diverse range of people.
  • Previous cash handling experience (opening, cash balancing, coin orders and closing).
  • Proficient in Microsoft Office (Word, Excel, and Outlook) and Point of Sale (POS) applications.
  • An engaging and outgoing personality.
  • A passion and enthusiasm for mountain culture and the resort environment.
  • Ability to work flexible shifts, including weekends and holidays.

What We Offer:

  • A staff season's pass for Kicking Horse Mountain Resort.
  • Deals available to access other ski resorts.
  • A competitive wage with seasonal accident insurance.
  • Discounts on food, retail, rental, lesson, hotels, friends & family tickets and more.
  • Ride breaks.
  • Pro-deals.
  • Staff events.
  • An amazing work environment – meet great people who share a passion for the mountain lifestyle.

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