Service Coordinator

1 week ago


Toronto, Ontario, Canada Design Electronics Full time $25 - $30

Design Electronics "DE" is a leading technology integration firm specializing in providing innovative solutions to businesses and clients in various industries. We pride ourselves on our commitment to excellence, cutting-edge technology, and superior customer service. As we continue to grow, we are seeking a dedicated and highly organized team member to join our Corporate Services Team.

About the Role

The Service Coordinator will play a pivotal role in our Service Team, focusing on delivering exceptional technical support and customer service. They will be responsible for overseeing our repair ticket ERP system from initiation to completion, scheduling resources for onsite or remote support, managing preventative maintenance schedules, and managing invoicing processes. This position requires a proactive, organized, and detail-oriented individual with a passion for technology and a commitment to excellence in customer service.

The ideal candidate will be a team-oriented individual with strong organizational and communication skills to work effectively in supporting the Service Team, while working closely with team members to ensure service tickets are carried out within the specified timeframe and guidelines in an efficient manner. Type

Full Time | Permanent

Schedule

Day Shifts | 8 to 5 (expected)

44 Hours onsite

Education Why Join Us?
  • We are a family-based environment, with an experienced team of technology integration professionals.
  • We offer an opportunity for career growth and professional development.
  • Located in the beautiful Niagara Region, Ontario.
What We Offer You
  • $25 to $30 per hour, commensurate with experience.
  • Opportunity for business-performance-based rewards.
  • Opportunity for career growth and professional development.
  • Discounts on personal electronics purchases.
Your Impact

Technical Support and Customer Care

  • Serve as the first point of contact for technical support inquiries, providing timely and empathetic assistance to customers facing issues.
  • Escalate complex issues to relevant technical teams while ensuring customer satisfaction.
  • Provide support for after-hours Technician on Call Program.

Management of Full Cycle Repair Ticket System

  • Efficiently manage the lifecycle of repair tickets from creation to resolution. This includes logging issues, tracking progress, and communicating updates to customers and internal teams.

Scheduling Resources

  • Coordinate with technical teams and customers to schedule repairs at convenient times, ensuring minimal disruption to customer operations.
  • Maintain a detailed calendar that reflects all scheduled service activities and preventative maintenance commitments.

Invoicing

  • Prepare and send invoices for services rendered, working closely with the finance department to ensure accuracy and timely payments.
  • Address any billing inquiries or discrepancies in a professional manner.

Reporting and Documentation

  • Maintain comprehensive records of all customer interactions, repairs, and transactions.
  • Generate reports on service activities, customer feedback, and resolution times to support continuous improvement efforts.
  • Work closely with other departments, including sales, technical, and finance teams, to ensure a cohesive approach to customer service and support business objectives.
  • Monitor performance of Advanced Remote Support Team, providing feedback for learning or coaching opportunities to the Service Manager

Perform other duties as assigned based upon business need.

About You
  • 2+ years of experience with networked systems, home & office control/automation, audio video, surveillance, and access control products is required,
  • High school diploma or GED is required.
  • L2 Police background check will be required.
  • Bachelor's degree, college diploma, certifications or experience with networked systems, home & office control/automation, audio video, surveillance, and access control products are preferred.
  • Experience with the operation and management of ticket-based ERP systems is preferred.
  • Crestron, Control4, Lutron and access control experience is an asset.
  • Superb customer service and solution oriented.
  • Strong organizational, communication, and interpersonal skills.
  • Proficiency in Microsoft Office Suite and office management software.
  • Excellent problem-solving abilities and attention to detail.
  • Ability to work independently and as part of a team.
  • Strong commitment to confidentiality and ethical conduct.
  • Ability to manage confidential information with tact and diplomacy
How You Join Us

Qualified candidates, please send your resume to . We thank all who apply. However, only those considered for an interview will be contacted.

Design Electronics is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environment. We will accommodate the needs of the applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Department to ensure your accessibility needs are accommodated throughout this process. Information received relating to accommodation measures will be addressed confidentially.

#J-18808-Ljbffr

  • Toronto, Ontario, Canada Petawawa Employment Service Full time

    Care Coordinator, Temporary Full Time, Western Champlain, Pembroke Pembroke, ON Hybrid work Full job description Home and Community Care Support Services Champlain is one of 14 Home and Community Care Support Services organizations in Ontario. We are dedicated to ensuring our more than 64,000 patients annually receive the highest-quality health care and...

  • Service Coordinator

    1 week ago


    Toronto, Ontario, Canada J.L. Refrigeration Inc. Full time

    J.L. Refrigeration Inc is well-known for its outstanding reputation as a top Supermarket Refrigeration company in the Greater Toronto Area (GTA) and neighboring regions. Our primary goal is to consistently deliver exceptional service to our customers on every occasion.We are on the lookout for a Service Coordinator to become a part of our dynamic team. This...


  • Toronto, Ontario, Canada Universal Soul Service Corp. Full time

    AV COORDINATOR & OPERATORYou will be responsible to set up and operate the video, audio, and lighting equipment used to enhance live events. They assemble microphones, mix sound boards, coordinate graphics, operate spotlights, manage video recordings, and provide technical support for corporate events. This position reports to the Global Production...

  • Program Coordinator

    1 week ago


    Toronto, Ontario, Canada Times Change Women's Employment Service Full time

    Program Coordinator - ElevateHer ProgramTimes Change Women's Employment Service is an incorporated non-profit charitable community agency. For 50 years, we have been providing women with free employment workshops, computer training, counselling and resources. Our mandate is to advance gender equity by helping women increase their prosperity and security...


  • Toronto, Ontario, Canada Universal Soul Service Corp. Full time

    AAV COORDINATOR & OPERATORYou will be responsible to set up and operate the video, audio, and lighting equipment used to facilitate our livestream programming in multiple languages. Assemble and operate microphones, mix sound boards, coordinate graphics, operate spotlights, manage video recordings, and provide technical support for corporate events both...

  • Service Coordinator

    1 week ago


    Toronto, Ontario, Canada Lifemark Health Group Full time

    Service Coordinator - Lifemark Health Group, Vocational Rehabilitation ServicesType:Permanent Full-TimeLocation:Ontario, RemoteMandatory Requirements:Core Responsibilities: Act as the initial point of contact for client companies and patients Act as central point of contact for client referrals Accept and record new referrals on client intake forms and...

  • Service Coordinator

    1 week ago


    Toronto, Ontario, Canada Lifemark Health Group Full time

    Service Coordinator - Lifemark Health Group, Vocational Rehabilitation Services- Type:Permanent Full-TimeFlexibility in hours and schedule required due to national coverageLocation:Ontario, RemoteCore Responsibilities: Act as the initial point of contact for client companies and patients Act as central point of contact for client referrals Accept and record...

  • Service Coordinator

    1 week ago


    Toronto, Ontario, Canada Stealth Monitoring, Inc. Full time

    Position SummaryThe Service coordinator position is responsible for managing repair tickets, coordinating with technicians and subcontractors, remote troubleshooting and assistance, recording information accurately and follow up with customers regarding the resolution of the repair ticket.A successful candidate will have experience quoting service repairs,...

  • Service Coordinator

    1 week ago


    Toronto, Ontario, Canada AWIN- Volkswagen Downtown Full time

    Volkswagen Downtown is looking for a Service Coordinator to join their amazing teamJob PurposeThe Service Coordinator is responsible for answering all incoming service department phone calls in an efficient and friendly manner. This position will book service appointments, assist management in performing various administrative tasks, oversee all appointments...


  • Toronto, Ontario, Canada International Executive Service Corps Full time

    Kenaidan is an employee owned general contractor building heavy civil/structural concrete, water works and ICI projects and we're looking to build on our team. We offer exceptional opportunities including career development and training through our Kenaidan Centre for Learning and grow from within potential for skilled, motivated construction professionals....

  • Service Coordinator

    1 week ago


    Toronto, Ontario, Canada Sunnybrook Health Sciences Centre Full time

    We currently have a Regular Full Time opportunity for a Service Coordinator in the Outpatient Services at our St. John's Rehab Campus.Hours of Work:Weekdays : Days, 8 hrs; as per scheduleSummary of Duties Provide daily operational support for administrative staff in the coordination of referrals and bed management. Provide operational support for the program...


  • Toronto, Ontario, Canada Triovest Realty Advisors Full time

    Join Triovest, one of the largest privately-owned Canadian commercial real estate companies, as a Tenant Services Coordinator at 700 University Avenue, Toronto. This location offers direct access to Queens Park subway station located on the Yonge-University-Spadina line.As a Tenant Services Coordinator for a 1 million sqft mix office and retail complex...


  • Toronto, Ontario, Canada ONCAT Full time

    Posting Details:Documents:Uploaded documents must be smaller than 1 MB.Only those select for further screening or an interview will be contacted.About the Position:The Transfer Services Coordinator will actively support stakeholders for front-line services and events for the Ontario transfer guide, ONCAT's pathway and transfer web portal ). Working under the...


  • Toronto, Ontario, Canada Lumenus Community Services Full time

    Client Services CoordinatorNUMBER OF POSITIONS:2LOCATION:Hartsdale & McNicoll sites (Etobicoke and North York, ON)POSITION TYPE:Full-time Regular (37.5 hours/week)POSTING CLOSING DATE:July 31, 2023Interested in working with an amazing team that really cares? Then you should join Lumenus At Lumenus we illuminate a seamless pathway to optimal wellbeing for our...


  • Toronto, Ontario, Canada Lumenus Community Services Full time

    Client Services CoordinatorLOCATION:Hartsdale & McNicoll sites (Etobicoke and North York, ON)POSITION TYPE:Full-time Regular (37.5 hours/week)POSTING CLOSING DATE:September 8, 2023Interested in working with an amazing team that really cares? Then you should join Lumenus At Lumenus we illuminate a seamless pathway to optimal wellbeing for our clients. As one...

  • Service Coordinator

    1 week ago


    Toronto, Ontario, Canada The Minto Group Full time

    **SERVICE COORDINATOR**Location: Toronto, ONBuild your future at MintoSince 1955, we've been proudly building better places for people to live, work and play, one home and one relationship at a time. To us, it's all about special moments — like the thrill of a new apartment, the pride in owning a first home, or a growing investment partnership. We...


  • Toronto, Ontario, Canada WoodGreen Community Services Full time

    Employment Type:Full-time, Bargaining UnitWork Hours:35 hours/week**Work Setting: **Hybrid - Opportunity to Work Remotely after Orientation & Training PeriodSalary:External Rate: H7 - $54,104.79Internal Rate: H8 - $55,208.97Application Deadline:June 6th by 11:59 pmProgram Overview - Community Programs - Office of the VPWhat You Will Do Develop and implement...


  • Toronto, Ontario, Canada SE Health Full time

    ***:Journey Home Hospice (JHH) Toronto, operated by Saint Elizabeth Foundation, is seeking a talented professional Coordinator of Psychosocial Services. The hospice offers a specialized trauma-informed, culturally safe, and harm-reducing approach to care, serving patients and their chosen family who have experienced homelessness and other structural...


  • Toronto, Ontario, Canada Exchange Solutions Inc. Full time

    Title: Office Services CoordinatorFunction: HR, Facilities and AdministrationReports To: Human Resources ManagerLocation:TorontoType:Part-Time (Onsite - Tues/Wed/Thurs - day shift)Role DescriptionThe Office Services (and Events) Coordinator is responsible for ensuring a positive client and employee experience is created and provided through office services...


  • Toronto, Ontario, Canada Ministry of Labour, Immigration, Training and Skills Development Full time

    Are you looking for a challenging opportunity to work in an organization that strives to make a difference in the lives of others? Are you a highly organized administrative professional who thrives in a fast paced environment? If so, consider joining the Office of the Worker Adviser and work as a member of an independent agency of the Ontario Ministry of...