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Service Coordinator

3 months ago

Toronto, Ontario, Canada Lifemark Health Group Full time
Service Coordinator - Lifemark Health Group, Vocational Rehabilitation Services

Type:
Permanent Full-Time

Location:
Ontario, Remote

Mandatory Requirements:

Core Responsibilities:

  • Act as the initial point of contact for client companies and patients
  • Act as central point of contact for client referrals
  • Accept and record new referrals on client intake forms and intake systems
  • Inputting, updating and maintenance of patient/ client information into internal databases
  • Verify information and coordinating of assessment times with clinics
  • Call patients/ clients and clinics to book appointments via the internal client/ patient booking system
  • Providing customer service and followup with referral sources to ensure case management and patient needs are met
  • Being responsive to client/ patient general inquiries and a sound general knowledge of Lifemark program and services
  • Providing support and assistance with monthly referral tracking and quarterly outcome reports
  • Collaborating with external and internal resources to coordinate services and programming that are identified as part of a client service plan
  • Experience working with accounts receivables and knowledge of basic accounting practices
  • Experience working in a virtual office environment
  • Adherence to all company protocols and policies
  • Have 2+ years of previous customer service/ administrative experience
  • A Post-Secondary education is an asset
  • Possess advanced written and verbal communication skills with strict attention to detail
  • Possess strong interpersonal skills to maintain customer relationships with client companies and patients
  • Have the ability to prioritize under pressure and multitask
  • Possess strong computer skills; specifically in MS Word, Excel and have an aptitude for database software
  • Working knowledge of basic accounting practices
  • Possess exceptional organizational skills, work independently, takes initiative and has a strong work ethic
  • Work well in a team environment as well as, the ability to work independently
  • Experience in clinic operations an asset
  • Ability to speak and write French is an asset