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user support technician

3 months ago

Toronto, Ontario, Canada MALISON CONTRACTING INC. SOUS-TRAITANCE MALISON INC. Full time
  • Education: Bachelor's degree
  • Experience: 2 years to less than 3 years
  • or equivalent experienceTasks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer serviceComputer and technology knowledge
  • Information Technology Infrastructure Library (ITIL)
  • Jira
  • Shell script
  • Linux
  • Unix
  • Networking software
  • Project management software
  • Web service design
  • Mapping and data visualization software
  • Database software
  • Programming languages
  • Software development
  • Python
  • SQLScreening questions
  • Are you available for the advertised start date?
  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?
  • What is the highest level of study you have completed?Financial benefits
  • CommissionOther benefits
  • Free parking available
  • Paid time off (volunteering or personal days)
  • Parking available
  • Work Term: Permanent
  • Work Language: English or French
  • Hours: 37.5 hours per week