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IT Support Technician

3 months ago

Toronto, Ontario, Canada Cordeiro Roofing Ltd Full time
Position Overview

Cordeiro Roofing Ltd is seeking a dedicated IT Support Technician to join our team. This role is essential in ensuring the smooth operation of our computer systems and networks.

Qualifications
  • Education: Registered Apprenticeship certificate
  • Experience: 3 to 5 years in a similar role
Key Responsibilities
  • Facilitate access to computer networks for employees.
  • Monitor and report on the performance metrics of computer systems and networks.
  • Assist users encountering technical issues with their computers.
  • Provide guidance and training to users based on identified challenges.
  • Maintain a comprehensive log of problems and solutions for reference by other support analysts.
  • Set up and configure equipment for employee use, ensuring proper installation of cables, operating systems, and necessary software.
  • Deliver exceptional customer service.
  • Manage and resolve incidents effectively.
Supervisory Responsibilities

This position does not include supervisory responsibilities.

Technical Proficiency
  • Familiarity with Android systems.
Specialization
  • Project management expertise.
Security Requirements
  • Must possess a confidential security clearance.
  • Criminal record check is mandatory.
Personal Attributes
  • Detail-oriented and accurate.
  • Strong client focus.
  • Excellent interpersonal skills.
  • Proactive and takes initiative.
  • Sound judgment and decision-making abilities.
  • Highly organized and efficient.
  • Team-oriented with the ability to collaborate.
  • Capable of multitasking in a fast-paced environment.
  • Effective time management skills.
  • Demonstrates honesty and integrity.
Screening Questions
  • Are you legally authorized to work in Canada?
  • Do you have prior experience in this field?
Benefits
  • Comprehensive dental plan.
  • Health care coverage.
  • Vision care benefits.

Work Term: Permanent

Work Language: English

Hours: 30 to 44 hours per week