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User Support Specialist

2 months ago

Toronto, Ontario, Canada George Brown College Full time

George Brown College is seeking a dedicated and skilled User Support Specialist to join our dynamic IT team. In this role, you will provide exceptional technical assistance to students, faculty, and staff, ensuring a seamless and productive technological experience.

As a User Support Specialist, you will be the first point of contact for resolving technical issues related to computer hardware, software applications, network connectivity, and other IT resources. Your responsibilities will encompass:

  • Troubleshooting and resolving technical problems: Diagnose and address a wide range of technical issues reported by users, utilizing your expertise in operating systems, software applications, and network protocols.
  • Providing user support and guidance: Offer clear and concise instructions to users on how to utilize IT resources effectively. Assist with setting up new devices, configuring software applications, and troubleshooting common technical challenges.
  • Maintaining accurate documentation: Keep records of all technical issues reported, resolutions implemented, and user interactions. Contribute to the development and maintenance of knowledge base articles and support materials.
  • Collaborating with IT team members: Work effectively with other IT professionals to escalate complex issues, share knowledge, and ensure a consistent level of support across the institution.

The ideal candidate possesses strong technical skills, excellent communication abilities, and a passion for providing exceptional customer service. If you thrive in a fast-paced environment and enjoy helping others, we encourage you to apply.