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User Support Expert

2 months ago

Toronto, Ontario, Canada Tejas Consultants Inc Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Tejas Consultants Inc. As a key member of our technical support group, you will be responsible for providing top-notch support to our users, ensuring their technical issues are resolved efficiently and effectively.

Key Responsibilities
  • Technical Support: Respond to user inquiries and resolve technical issues related to computer systems, software, and network connectivity.
  • Problem-Solving: Utilize technical manuals, guides, and other resources to research and implement solutions to complex technical problems.
  • User Training: Provide guidance and training to users on how to use various software applications and technical tools.
  • Log Maintenance: Maintain a comprehensive log of problems and solutions to aid in knowledge sharing and process improvement.
  • Collaboration: Work closely with other technical support analysts to ensure seamless support delivery and share best practices.
  • Project Participation: Participate in the design and implementation of new applications and software to enhance our technical support capabilities.
  • Team Leadership: Supervise and mentor junior technical support staff to ensure they have the necessary skills and knowledge to perform their duties effectively.
  • Infrastructure Support: Provide support for business systems, network, and Internet connectivity to ensure our users have access to the resources they need.
  • Equipment Setup: Set up and configure computer equipment, including hardware and software, to ensure users have the necessary tools to perform their jobs.
  • Backup and Recovery: Perform regular backups and recoveries of web servers to ensure business continuity.
  • Customer Service: Provide exceptional customer service to our users, ensuring their needs are met and their expectations are exceeded.
Work Environment

As a Technical Support Specialist at Tejas Consultants Inc, you will work in a fast-paced environment with tight deadlines and repetitive tasks. You will be required to work under pressure and maintain a high level of productivity while ensuring excellent customer service.

Requirements:

  • Education: Bachelor's degree in a related field.
  • Experience: 1 year to less than 2 years of experience in a technical support role.
  • Language: English.
  • Work Hours: 35 to 40 hours per week.