IT Support Technician

1 month ago

Toronto, Ontario, Canada Cordeiro Roofing Ltd Full time
Position Overview

The IT Support Technician plays a crucial role in ensuring the smooth operation of computer systems and networks within Cordeiro Roofing Ltd. This position requires a blend of technical expertise and customer service skills to assist users effectively.

Qualifications
  • Education: Registered Apprenticeship certificate
  • Experience: 3 to 5 years in a similar role
Key Responsibilities
  • Facilitate access to computer networks for employees.
  • Monitor and report on the performance metrics of computer systems and networks.
  • Assist users facing challenges with their computer systems.
  • Deliver training and guidance to users based on identified issues.
  • Maintain a comprehensive log of problems and solutions for reference by other support analysts.
  • Set up and configure equipment for employee use, ensuring proper installation of cables, operating systems, and necessary software.
  • Provide exceptional customer service to all users.
  • Manage and resolve incidents efficiently.
Supervisory Responsibilities

No supervisory duties are required for this position.

Technical Proficiency
  • Familiarity with Android systems.
Specialization
  • Project management expertise is preferred.
Security Requirements
  • Must possess a confidential security clearance.
  • A criminal record check is mandatory.
Personal Attributes
  • Detail-oriented and accurate.
  • Strong client focus.
  • Excellent interpersonal skills.
  • Proactive and takes initiative.
  • Sound judgment and decision-making abilities.
  • Highly organized and efficient.
  • Team-oriented with the ability to collaborate.
  • Capable of multitasking effectively.
  • Strong time management skills.
  • Demonstrates honesty and integrity.
Screening Criteria
  • Legally authorized to work in Canada.
  • Residing in proximity to the job location.
  • Previous experience in a related field is required.
Benefits
  • Comprehensive dental plan.
  • Health care coverage.
  • Vision care benefits.
  • Permanent work term.
  • Work language: English.
  • Flexible working hours ranging from 30 to 44 hours per week.

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