Customer Service Coordinator
1 week ago
Customer Service Coordinator
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The Customer Service Coordinator_ is responsible for planning, directing and organizing customer service activities for commercial products.
Responsibilities:
- Respond to customer request for commercial products
- Maintain respectful business relationships with customers by responding to questions and concerns in an efficient and professional manner
- Establish organizational policies and procedures relating to customer service
- Work with the business development and marketing department, as appropriate, to understand and communicate conscient messages to clients
- First contact with the customer for:
- New purchase orders
- Date tracking for production
- Date tracking for releases of finished products
- Followup and management/organization of shipments
- Manage projects for commercial products (change at artwork, packaging items, raw materials)
- Ensure the transfer of products from the Product Development Department (PDS) to the commercial; take over from the Project Manager (PDS) with the customer when the project in delivered
- Follow up with different internal groups to get answers for customers
- Provide information on accounts receivable and work closely with internal departments
Skills and experience required:
- Hold a college diploma in business administration or a related field, sales or customer service
- Minimum of 3 years of proven experience in customer support or experience as a customer agent
- Relevant experience in project management
- Perfectly bilingual (spoken and written)
- Have excellent communication skills (both with colleagues and clients)
- Customer focus and flexibility to respond to different types of characters
What we offer:
- Flexible work schedule and telework
- Medical dental & travel benefits
- Group retirement plan
- Recognition program & social activities
- Personal days
- Employee assistance program & online medical service
- Hot Beverages (Hot chocolate, Coffee, Mokaccino)
- Accessible by public transit or free parking
- Referral program
Type d'emploi :
Temps plein, Permanent
Salaire : 50 000,00$ à 60 000,00$ par an
Avantages:
- Assurance Dentaire
- Assurance Invalidité
- Assurance Maladie Complémentaire
- Assurance Vie
- Congés payés
- Programme d'Aide aux Employés
- REER Collectif
- Stationnement sur place
Horaires de travail:
- Du Lundi au Vendredi
Formation:
- DEC (Souhaité)
Expérience:
- Gestion du personnel: 1 an (Souhaité)
- Service à la clientèle: 1 an (Souhaité)
Langue:
- Français (Souhaité)
Lieu du poste :
En présentiel
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