Customer Service Coordinator

1 week ago


BasSaintLaurent, Canada Groupe Parima Full time

Customer Service Coordinator
-
The Customer Service Coordinator_ is responsible for planning, directing and organizing customer service activities for commercial products.

Responsibilities:

  • Respond to customer request for commercial products
  • Maintain respectful business relationships with customers by responding to questions and concerns in an efficient and professional manner
  • Establish organizational policies and procedures relating to customer service
  • Work with the business development and marketing department, as appropriate, to understand and communicate conscient messages to clients
  • First contact with the customer for:
  • New purchase orders
  • Date tracking for production
  • Date tracking for releases of finished products
  • Followup and management/organization of shipments
  • Manage projects for commercial products (change at artwork, packaging items, raw materials)
  • Ensure the transfer of products from the Product Development Department (PDS) to the commercial; take over from the Project Manager (PDS) with the customer when the project in delivered
  • Follow up with different internal groups to get answers for customers
  • Provide information on accounts receivable and work closely with internal departments

Skills and experience required:

  • Hold a college diploma in business administration or a related field, sales or customer service
  • Minimum of 3 years of proven experience in customer support or experience as a customer agent
  • Relevant experience in project management
  • Perfectly bilingual (spoken and written)
  • Have excellent communication skills (both with colleagues and clients)
  • Customer focus and flexibility to respond to different types of characters

What we offer:

  • Flexible work schedule and telework
  • Medical dental & travel benefits
  • Group retirement plan
  • Recognition program & social activities
  • Personal days
  • Employee assistance program & online medical service
  • Hot Beverages (Hot chocolate, Coffee, Mokaccino)
  • Accessible by public transit or free parking
  • Referral program
GP1

Type d'emploi :
Temps plein, Permanent

Salaire : 50 000,00$ à 60 000,00$ par an

Avantages:

  • Assurance Dentaire
  • Assurance Invalidité
  • Assurance Maladie Complémentaire
  • Assurance Vie
  • Congés payés
  • Programme d'Aide aux Employés
  • REER Collectif
  • Stationnement sur place

Horaires de travail:

  • Du Lundi au Vendredi

Formation:

  • DEC (Souhaité)

Expérience:

  • Gestion du personnel: 1 an (Souhaité)
  • Service à la clientèle: 1 an (Souhaité)

Langue:

  • Français (Souhaité)

Lieu du poste :
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