Customer Services Administrator

2 weeks ago

BasSaintLaurent, Canada CAE Inc. Full time
**Role and Responsibilities**

The position of **Customer Services Administrator **at the CAE Montreal Training Center is both an important and central role in determining the outcome of the customer experience felt by our training center customers, staff, and suppliers.

This pivotal role serves to welcome, address the needs of and actively support all customers, employees and subcontractors that serve to function this 24/7 commercial airline training operation conveniently co-located with CAE's corporate headquarters.

In addition to welcoming different customers and staff with varying roles, this physically on-site role services to ensure that all immediate amenities are fully available and functional for these training center guests. This includes but is not limited to all audio-visual equipment, food and beverage equipment, electronic signage, briefing/conference room supplies, and copy centre area.

Beyond these basics, the customer service administrator is tasked with a variety of customer and employee-focused mini-projects that allow for greater engagement, cohesiveness and fun. This includes, but is not limited to, organizing events, accommodating special VIP guests, acting as liaison/coordinator between the training centre facility needs and the CAE Facility group, as well as a variety of external subcontractors. These mini projects shall be discussed weekly and be reported on for progress in parallel with the other tasks of welcoming guests and resolving their immediate issues.

This fully bilingual role, as further elaborated below, will allow the incumbent to experience the regulated world of aviation from the position of the #1 worldwide partner of choice for pilot training. It will allow for constant social contact, focus on deliverables, as well as instant reward and recognition.
- Le poste d'administrateur des services à la clientèle au centre de formation CAE Montréal est à la fois important et central pour déterminer le résultat de l'expérience client ressentie par les clients, le personnel et les fournisseurs du centre de formation.

Ce rôle central consiste à accueillir, à répondre aux besoins et à soutenir activement tous les clients, les employés et les sous-traitants qui font fonctionner ce centre de formation pour l'aviation commerciale, ouvert 24 heures sur 24, 7 jours sur 7 et situé au même endroit que le siège social de CAE.

En plus d'accueillir différents clients et membres du personnel avec des rôles variés, ce rôle physiquement sur place permet de s'assurer que toutes les commodités immédiates sont entièrement disponibles et fonctionnelles pour ces invités du centre de ormation. Cela inclut, sans s'y limiter, tout l'équipement audiovisuel, l'équipement de restauration, la signalisation électronique, les fournitures de la salle de briefing/conférence et la zone du centre de copie.

Au-delà de ces éléments de base, l'administrateur du service clientèle est chargé d'une variété de mini-projets axés sur les clients et les employés, qui permettent un engagement, une cohésion et un plaisir accrus. Cela comprend, sans s'y limiter, l'organisation d'événements, l'accueil d'invités VIP spéciaux, le rôle de liaison/coordination entre les besoins en installations du centre de formation et le groupe des installations de CAE, ainsi qu'une variété de sous-traitants externes. Ces mini-projets feront l'objet de discussions hebdomadaires et de rapports d'avancement, parallèlement aux autres tâches d'accueil des invités et de résolution de leurs problèmes immédiats.

Ce rôle entièrement bilingue, comme expliqué plus en détail ci-dessous, permettra au titulaire de faire l'expérience du monde réglementé de l'aviation en tant que premier partenaire mondial de choix pour la formation des pilotes. Il permettra un contact social constant, une concentration sur les résultats à atteindre, ainsi qu'une récompense et une reconnaissance immédiates.

**Position Type**

On Call (Fixed Term)

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

**Equal Employment Opportunity**

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we're proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.

The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse.

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