Service Call Coordinator

7 days ago


BasSaintLaurent, Canada Priority Fire Equipment Inc Full time

Job Summary
*Company profile*We are a growing fire protection company serving over 1,000 businesses and over 3,000 buildings across Canada. As your partner of choice, we offer 24/7 service, world-class solutions and comprehensive expertise beyond the reach of most providers.

Job Type / Category

Responsibilities

  • Act as the primary point of contact for customers' service requirements.
  • Take service calls from all customers in the Quebec region.
  • Prioritize & coordinate the schedules of installers and service technicians in collaboration with the technical supervisor.
  • Order and coordinate the pickup of inventory needed by technicians to complete service calls.
  • Combine parts and supporting documents for service calls and add them to customers' electronic files.
  • Ensure the management of invoices and service calls in the Maestro system.
  • Confirm receipt of the work order following the service.
  • Follows up on outstanding service issues with subcontractors, if any.
  • Provides administrative support to the Technical Supervisor.

Qualifications:

  • Excellent interpersonal and customer relations skills
  • High level of attention to detail and accuracy
  • Highly effective organizational skills
  • Flexibility and resourcefulness
  • Ability to prioritize in a fastpaced, everchanging environment
  • Knowledge of Maestro (an asset)

Qualifications and requirements:

Excellent interpersonal skills and customer relation skills

Able to work well within a group

Attention to detail and high level of accuracy

Very effective organizational skills

Flexibility, resourcefulness a must

Mastering priority management in a constantly changing environment

Ability to work in a team and in a fast past environment

Be solution-oriented

Must have very good knowledge of French oral and written(preferably bilingual)

Knowledge of Maestro (a strong asset)

Eager to learn and take on new challenges

Job Types:
Full-time, Permanent

Benefits:

  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • Onsite parking
  • Vision care

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Experience:

Service Call Coordinator: 1 year (preferred)

Language:

  • English (preferred)

Work Location:
In person

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