Planning Services Consultant

1 week ago


Richmond, British Columbia, Canada Procom Full time
Service Design Consultant
On behalf of our client, Procom is seeking a Service Design Consultant for a 6-month engagement.
Service Design Consultant

The Service Design Consultant will use a stakeholder-centered approach to design or re-design worker, employer, and provider journeys related to the claim process and return-to-work planning.

The Service Design Consultant will prepare journey maps, empathy maps, and other artifacts to identify pain points and work to understand the 'why' behind those pain points to make recommendations on how to best improve the experience, while keeping business and legislative requirements in mind.

They will work closely with the business, design, and development teams to ensure products and services are aligned to our brand to meet our experience standards and business goals.

Lead and manage return-to-work experience design initiatives for injured workers, providers, and employers, including identifying research needs, planning, and carrying out research or workshops.

Analyze and synthesize data, identify themes, opportunities to tell compelling stakeholder experience stories, and provide actionable insights to your clients.

Create personas, journey maps, empathy maps and other service design artifacts.
Lead in orchestrating the implementation of research findings with clients (e.g., Ensure the project can move forward in a timely manner, keep the clients informed, and document to its completion.
Anticipate stakeholder needs and promote collaboration across departments and units.
Service Design Consultant Mandatory Skills
Skilled at writing communications and marketing Relationships - Build effective relationships while working in cross-functional teams and manage stakeholder effectively through fostering collaboration and communication
Design, conduct, and analyze design research data (qualitative research skills are a must) to drive key insights to inform strategies
Project management – coordinating and managing multiple projects
Research - Qualitative research experience conducting user testing, content testing, in-depth-interviews, focus groups, etc, as well as qualitative and quantitative data analysis

A master's degree in business administration, Market Research, Psychology, Behavioral Science/Insights, Cognitive Science, or another Social Science, or similarly related field.

A minimum of eight years of experience conducting market and/or UX research, of which four years being involved in (re-)designing experiences (e.g., products, programs, services, systems, processes) based on research.

Service Design Consultant Assignment Length
Senior Manager, Communications & Marketing Assignment Location

The role is mainly remote, but if there are needs from the business or the project (e.g., facilitating a workshop), they would be expected to come into the Richmond, BC head office.



  • Richmond, British Columbia, Canada School District #38 (Richmond) Full time

    Recognized for its diversity, dedication to inclusion, and strong partnerships with the community, the Richmond School District is among one of the largest districts in British Columbia with some of the highest graduation rates in the province. With a long history of providing high quality experiences for students, the Richmond School District strives to be...


  • Richmond, British Columbia, Canada City of Richmond Full time

    The City of Richmond is a diverse and dynamic community in pursuit of our vision to be the most appealing, livable and well-managed community in Canada. Imagine a career with the City of Richmond , a dynamic environment for growth and continuous improvement, fostered by our collective strengths and creativity. We are a vibrant, diverse cosmopolitan city,...


  • Richmond, British Columbia, Canada Canada Shaws Consulting Inc. Full time

    About Us:Canada Shaws Consulting Inc, established in 2015, is comprised of a team with years of experience, including RCIC licensed immigration consultants and lawyers, dedicated to providing global clients with a wide array of professional services related to Canadian immigration, study, work visas, and business investments.Qualifications: Education:...


  • Richmond, British Columbia, Canada Vancouver Coastal Health Full time

    The salary range for this position is CAD $42.CAD $52.Come work as a Substance Use Outreach Clinician with Vancouver Coastal Health (VCH) Vancouver Coastal Health is looking for a Substance Use Outreach Clinician to join the Aftercare Clinicians team in Richmond, BC. This work is framed within VCH's commitments to our pillars of Indigenous Cultural Safety,...


  • Richmond, British Columbia, Canada Canada Shaws Consulting Inc. Full time

    About Us:Canada Shaws Consulting Inc, established in 2015, is comprised of a team with years of experience, including RCIC licensed immigration consultants and lawyers, dedicated to providing global clients with a wide array of professional services related to Canadian immigration, study, work visas, and business investments.Main Responsibilities:- Offline...

  • SAP SD Consultant

    1 week ago


    Richmond, British Columbia, Canada Paper Excellence Full time

    The SAP SD Consultant is responsible for the implementation and ongoing support of the Sales and Distribution (SD) SAP module within the Company's operations, including providing functional expertise, guidance, presentation, and instruction on system best practices to process owners. The consultant also shares industry experience for robust, integrated, and...

  • Travel Consultant

    1 week ago


    Richmond, British Columbia, Canada Adventures Abroad Worldwide Travel Ltd. Full time

    International tour operator Adventures Abroad is hiringLove travel? Experienced in sales? Why not combine the two by joining a successful travel-industry leader specializing in worldwide tours to over 140 countries? We are seeking a FULL-TIME Sales and Customer Service Consultant who is highly motivated, reliable and enthusiastic. You will be joining a...


  • Richmond, British Columbia, Canada TD Bank Full time

    404568BRManagement / Consulting / AdvisoryRichmond, BCMarch 28, 2023Company OverviewDepartment OverviewThis role is responsible for the leadership of a team of accredited Financial Planners (FPs) focused on the mass affluent customer segment and provides sales leadership, business development, referrals, and coaching to achieve targets and support overall...


  • Richmond, British Columbia, Canada Western British Columbia Polytechnic College Full time

    Education: Bachelor's degree Experience: 1 year to less than 2 yearsTasks: Conduct research Develop the content of the curriculum Produce reports Evaluate curriculum programs and recommend improvements Conduct statistical analyses to determine cost and effectiveness of education policies and programs Provide ongoing professional development, training and...


  • Richmond, British Columbia, Canada Richmond Addiction Services Society Full time

    Anderson RoadRichmond, BC V6Y 0J5Telephone:JOB TITLE Youth and Family Counsellor - Supporting Families ClinicianJob Summary:Within the Supporting Families Program, this position will provide child/youth groups and family centered services where a parent has a mental illness/addiction concern. Knowledge and experience with family systems, child protection,...


  • Richmond, British Columbia, Canada Gold Haus Auto Group Ltd Full time

    Our business, Gold Haus Auto Group Ltd, a high-valued pre-owned dealership in Richmond. We are currently seeking highly motivated individuals to join our team as Car Sales Consultants. As a Car Sales Consultant, you will be responsible for assisting customers in their vehicle purchasing process and providing exceptional customer service. Your primary goal...

  • Service Manager

    1 week ago


    Richmond, British Columbia, Canada Terrana Services Corp. Full time

    Terrana Services Corporation is an industry leading packaging wholesale supplies and technical services provider located in Richmond BC. We are currently seeking a customer focused passionate, Service Technician/Coordinator for our well established service department.We offer: A generous compensation package along with a comprehensive benefits plan Great...


  • Richmond, British Columbia, Canada WorkSafeBC Full time

    Job requisition number038324Job locationRichmondFull-time / part-timeFull-timeSalary$ $54.90/hourlyExpected Salary RangePosting periodFrom 11/08/2023 to 12/01/2023OverviewDo you have experience in project management, qualitative and quantitative research practices, or business analysis? Are you interested in running experiments and turning ideas to life via...


  • Richmond, British Columbia, Canada WorkSafeBC Full time

    Job requisition number037786Job locationRichmondFull-time / part-timeFull-timeSalaryPosting periodFrom 03/14/2023 to 04/17/2023OverviewWe're looking for an experienced Business Planning Analyst for our prevention divisional services and credentialling department.In this role, you'll provide support for a variety of duties related to the business planning,...


  • Richmond, British Columbia, Canada Mitsubishi Richmond Full time

    Hey Car Enthusiasts!Are you ready to take your automotive sales career to the next level? Look no further than Applewood Auto Group! We are currently on the lookout for a positive and driven Automotive Sales Consultant to join our team at Applewood Mitsubishi Richmond.As a Sales Consultant, you'll have the chance to collaborate with an exceptional team to...


  • Richmond, British Columbia, Canada WorkSafeBC Full time

    Job requisition number037994Job locationRichmondFull-time / part-timeFull-timeSalary hourlyPosting periodFrom 05/31/2023 to 06/19/2023OverviewWe're looking for 6 Business Planning Analysts for our prevention divisional services and credentialling department.In this role, you'll provide support for a variety of duties related to project planning and...


  • Richmond, British Columbia, Canada City of Richmond BC Full time

    Social Planning Analyst:The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a goal that is only made possible by developing our most valuable asset - _our people_. This is a great opportunity to join our team and shape our community. The City of Richmond offers competitive pay programs, comprehensive...


  • Richmond, British Columbia, Canada WorkSafeBC Full time

    Job requisition number038566Job locationRichmondFull-time / part-timeFull-timeSalary$31.15/hourPosting periodFrom 03/14/2024 to 03/28/2024OverviewWe're looking for a Strategy and Consulting Intern (Co-op Student) to work in the Office of Strategy Management (OSM) Department to assist in supporting our executive leadership team, president and CEO by providing...


  • Richmond, British Columbia, Canada WorkSafeBC Full time

    Job requisition number037638Job locationRichmondFull-time / part-timeFull-timePosting periodFrom 01/12/2023 to 01/26/2023OverviewWe're looking for a Strategy and Consulting Intern (Co-op Student) to work in the Office of Strategy Management (OSM) Department to assist in supporting our executive leadership team, president and CEO by providing assurance...


  • Richmond, British Columbia, Canada IBS - Intelligent Battery Services Ltd. Full time

    Education: Expérience: EducationCollege/CEGEP or equivalent experienceTasksConduct researchEnsure products and work methods maximize safety, productivity and comfortProvide information to workers and managers/employers on methods to reduce the risk of injury or illnessPrepare patent applicationsAdvise clients on elements of patent law and on the...