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Patient Service Clerk

3 months ago

Barrie, Ontario, Canada Royal Victoria Regional Health Centre Full time

Job Description:

RVH Adult Mental Health is a Schedule 1 Designated Psychiatric Facility.

The 36 bed Acute Care Adult Inpatient Unit has an emphasis on the Recovery Model, short term assessment, stabilization and treatment.

The unit includes a secure Extra Care Area with 5 beds for patients requiring close monitoring and support.

An additional 5 bed Emergency Mental Health Suite is available 24 hours a day with services that include risk assessment, crisis intervention, consultation and referrals for patients experiencing acute mental health crisis.


As the Patient Services Clerk you will be is responsible for reception, communication and clerical duties of the unit in accordance with the organizational philosophy, policies and standards of the Royal Victoria Regional Health Centre.


  • Medical Office Administration Certificate/Diploma or Equivalent Program essential
  • Minimum 2 years experience in acute inpatient settings
  • Office administration experience in a hospital environment or equivalent Competencies:


Computer literacy
  • Microsoft Office
  • essential II. Keyboarding skills
  • 50wpm
  • essential
  • Current experience with Meditech, including registration, EMR, order entry and appointment scheduling an asset
  • Current experience in the processing of physicians orders an asset
You are ideal for this position if you have:

  • Demonstrated commitment to customer service skills.
  • Demonstrated ability to communicate effectively using both oral and written format with patients, families, public, colleagues and other members of the interprofessional team.
  • Demonstrated ability to be flexible and adaptable to a changing work environment
  • Demonstrated ability to prioritize and function effectively in a busy environment
  • Demonstrated problemsolving ability and organizational skills
  • Demonstrated ability to work independently and collaboratively as part of a team.
  • Demonstrated ability to function in a multitask environment
  • Demonstrates commitment to maintaining confidentiality
  • Demonstration of commitment to ongoing learning