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Patient Service Representative

2 months ago

Barrie, Ontario, Canada Royal Victoria Regional Health Centre Full time

Job Summary:

The Royal Victoria Regional Health Centre is seeking a highly skilled and organized Patient Service Clerk to join our team. As a valued member of our ambulatory surgical clinics, this position is responsible for providing exceptional patient care and administrative support.

Key Responsibilities:

  • Provide reception and communication services to patients and families
  • Schedule appointments manually and electronically
  • Manage chart flow and armbanding processes
  • Build and maintain Community Wide Scheduling resource schedules
  • Collaborate with the multidisciplinary team to ensure clinic needs are met

Qualifications and Requirements:

  • Works in accordance with the organizational philosophy, policies, and standards of Royal Victoria Regional Health Centre
  • Commitment to customer service skills and effective communication
  • Demonstrated ability to work independently and collaboratively as part of a professional team
  • Utilizes telephone etiquette and accurately receives and relays information
  • Proficiency in computerized environments, including Meditech and Microsoft Office
  • Medical Office Administration certificate or equivalent program required

Computer Competency:

  • Proficiency in working in a computerized environment
  • Meditech – ADM
  • Meditech – Expanse/PCS/Service Portal/Maintenance
  • Meditech – Community Wide Scheduling
  • Meditech – EMR
  • Microsoft Office

Other:

  • Maintains departmental statistical data as requested
  • Orders and maintains departmental supplies
  • Proven work place excellence through commitment to strong job performance and attendance
  • Excellent organizational and time management skills with a strong ability to multitask

Education and Experience:

  • Minimum educational requirement of Grade 12 or equivalent
  • Proven workplace excellence through commitment to strong job performance and attendance

Availability:

  • Must be available to work at off-site locations when required

Working Conditions:

  • Our operations run 24/7 to provide necessary patient care
  • May be required to work weekdays, weekends, and all shifts