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L1/L2 Equities Middle Office Application Support
3 months ago
Team/Function Overview
The Global Equities Middle Office Support team is responsible for supporting the applications and processes used by Equity Trading business groups globally, and to facilitate the needs of the end-users with respect to those platforms.
The team supports several applications. These consist of Trade booking and ticketing applications, client confirms applications, Client data management applications. The teams overall objective is to ensure stability, resiliency, efficiency and effectiveness in all the application support teams globally.Role / Position Overview
This role is a position within the Middle Office space to support the applications supported by the team. The candidate will be responsible for the provision of handling Operations users queries and L2 BAU investigations.
The successful candidate will be responsible for supporting Middle Office ensuring high availability to client applications, partnering closely with development to identify and coordinate stability and efficiency enhancements.
Key Responsibilities:
- Own; Provide L1/L2 support Equities Middle Office applications.
- Work closely with the development, QA and business support teams, and the Equities business to determine strategy & priorities and to ensure that the team is meeting the business' requirements. Ensure team delivers on these priorities and communicated progress effectively to all stakeholders.
- Provide technical application support, monitoring the applications and technical platform, answer queries via phone, e-mail and other communication mediums.
- This group provides the detailed knowledge of the applications and the upstream and downstream dependencies. For example, they should be able to understand the application processes, database schema as an expert, but would not typically being be expected to read and understand the application code.
- Perform appropriate problem solving tasks before passing to another team with previously agreed upon format, logs, etc.
- When dealing with major issues, the group would be expected to make key technical recommendations based on their knowledge of the systems and the process flows involved.
- Follow through to ensure each problem is resolved according to SLA.
- Identify Manual touch points within various applications and look to automate/highlight them and drive to closure.
- As an experienced support member it will be key to contribute an global process improvements to enhance support efficiency.
- Effectively communicate issues and status updates with business support, regional colleagues, and development teams.
- Create and maintain a knowledge base to ensure that knowledge transfer takes place within the team. Liaise with business support teams and application development groups.
- Provide weekend support on a rotational basis.
Knowledge/Experience:
- Minimum 5-7 years' experience working in a technology Application Production Support environment.
- Knowledge/experience of Incident, Problem, Change preferably on ServiceNow. Understanding of Software releases, ability to understand RISK assessment of CHG
Skills:
Application Support Experience:
- 5-7 years of strong Application production support experience in the financial industry
- Experience using call/ticketing software
- 3-4 years of experience
- Autosys will be of added advantage.
- UNIX shell scripting
- Python / PERL will be of added advantage.
- Strong knowledge of Microsoft based operating systems
- Experience using/troubleshooting Office with emphasis on Word, Excel.
- Mongo DB ( preferable not essential)
- SQL experience in any of the RDBMS.
- Messaging middleware ( Tibco / Solace)
- Knowledge / working experience of ITRS Active Console/other monitoring tools
Qualifications:
- Bachelor's Degree or Higher with technology major
- Hands on support experience with automation skills preferred
