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Application Support Specialist

2 months ago

Mississauga, Ontario, Canada Canada Cartage Group Full time
Job Title: Programming & Automation Analyst

Canada Cartage Group is seeking a skilled Programming & Automation Analyst to join our team. As a key member of our IT department, you will play a crucial role in supporting our applications and technology infrastructure.

Job Summary:

The successful candidate will be responsible for administering our portfolio of transportation applications, providing day-to-day support, and troubleshooting issues in a timely manner. You will also act as a Subject Matter Expert for internal initiatives and participate in projects involving our terminals.

Key Responsibilities:
  • Utilize our Ticketing System to log, prioritize, troubleshoot, route, and monitor all support incidents or questions relating to the applications supported.
  • Perform root cause analysis to determine the cause of recurring issues and either fix or provide recommendations toward solutions.
  • Work with the Infrastructure, IT Security, DBAs, and vendors to ensure that the applications and environments are updated routinely and functioning at an acceptable performance level.
  • Continually drive improvements within the support processes by identifying opportunities for automation or simplifying processes.
Requirements:
  • Sound analytical skills developed over 5+ years working in the capacity of an Application Support Analyst, Business Analyst, or related roles.
  • Experience working within the Supply Chain along with a good understanding of the business lifecycle managed within the Applications supporting it.
  • Ability to support multiple initiatives concurrently, balancing support and projects, and recognizes the importance of prioritization.
  • Understanding of the role of Application Programming Interface (API), Electronic Data Interchange (EDI), and integrations within Warehousing.
  • Technically competent with MS Office suite of products (Word, Excel, PowerPoint, Visio, and Project).
  • Completion of a post-secondary degree in an analytical specialization (Engineering, Sciences, or Business with IT concentration preferred) or equivalent practical experience.
Perks:
  • Discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, and more.
  • Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.
  • We give back to the communities in which we operate by volunteering and donating to local charities.
  • Canada Cartage has been selected for the 8th year in a row as one of Canada's Top Fleet Employers.
  • We've been acknowledged by Forbes 2023 as one of Canada's Best Employers for Diversity.

We are committed to employment equity and encourage applications from Aboriginal people, members of visible minority groups, and women.