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Application Support Specialist

2 months ago

Mississauga, Ontario, Canada Canada Cartage Group Full time
Job Title: Programming & Automation Analyst

Canada Cartage Group is seeking a skilled Programming & Automation Analyst to join our team. As a key member of our IT department, you will play a crucial role in supporting our applications and technology infrastructure.

Key Responsibilities:
  • Administer the portfolio of transportation applications and support day-to-day issues in a timely manner.
  • Act as a Subject Matter Expert for internal initiatives relating to these applications and participate in projects involving the terminals.
  • Utilize our Ticketing System to Log, prioritize, troubleshoot, route and monitor all support incidents or questions relating to the applications supported.
  • Perform root cause analysis to determine the cause of recurring issues and either fix or provide recommendations toward solutions.
Requirements:
  • Sound Analytical skills developed over 5+ years working in the capacity of an Application Support Analyst, Business Analyst or related roles.
  • Experience working within the Supply Chain along with a good understanding of the business lifecycle managed within the Applications supporting it.
  • Ability to support multiple initiatives concurrently, balancing support and projects, and recognizes the importance of prioritization.
  • Understanding of the role of Application Programming Interface (API), Electronic Data Interchange (EDI) and integrations within Warehousing.
  • Technically competent with MS Office suite of products (Word, Excel, PowerPoint, Visio and Project).
Perks:
  • Discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, and more.
  • Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.
  • We give back to the communities in which we operate by volunteering and donating to local charities.
  • Canada Cartage has been selected for the 8th year in a row, as one of Canada's Top Fleet Employers.

We are committed to employment equity and encourage applications from Aboriginal people, members of visible minority groups, and women.