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Administrative Support Specialist

2 months ago

Mississauga, Ontario, Canada Home and Community Care Support Services Full time

Position Overview

Are you a meticulous and organized individual capable of maintaining accuracy in a dynamic work environment with frequent disruptions? Are you looking for a fulfilling career that prioritizes the well-being of others while being part of an organization that values you? Your search ends here.

As a Team Assistant, you will be instrumental in supporting the designated team in their daily operations, ensuring that patients receive timely and effective customer service.

Leveraging your experience in healthcare administrative support, you will have the chance to play a vital role in delivering connected, accessible, and patient-centered care, all while being backed by our collaborative team of over 9,000 regulated healthcare professionals and support staff.

As a valued member of our team, your mission will be to assist our patients in achieving better health outcomes at home, while you enjoy our resources for professional development, personal wellness, and a balanced work-life experience.

Key Responsibilities

  • Provide comprehensive administrative support to Care Coordinators.
  • Manage new referrals and orders for services, supplies, and equipment.
  • Handle and assist in the management of confidential patient records.
  • Enter, update, and maintain a substantial volume of patient data in the electronic database.
  • Respond to a high volume of telephone inquiries from patients, families, and service providers, directing calls as necessary.
  • Offer backup support to other roles as needed.

Required Qualifications

  • Proficiency in both written and verbal French is essential.
  • A minimum of a Grade 12 diploma.
  • At least 2 years of relevant office experience.
  • Strong keyboarding and data-entry skills.
  • Proficient in database software, MS Word, Excel, and other applications within a Windows environment.
  • Excellent organizational abilities and capacity to work independently.
  • Advanced multitasking skills with the ability to meet performance and service objectives.
  • Exceptional interpersonal skills, with the ability to work collaboratively and interact sensitively with patients from diverse cultural, ethnic, and socio-economic backgrounds.
  • Strong oral and written communication skills, including effective listening abilities.
  • Compliance with a mandatory COVID-19 vaccination policy is required for employment.

Preferred Qualifications

  • A college diploma in health or social services, or business/office administration.
  • Familiarity with medical terminology and office administrative procedures.
  • Understanding of services provided by Home and Community Care Support Services.

What We Offer

We recognize that wellness is enhanced by work-life balance. In a culture that promotes continuous learning, growth, and innovation, we provide:

  • Competitive compensation packages and benefits.
  • Valuable opportunities for professional development.
  • Membership in a prestigious defined benefit pension plan.

About Us

We are Home and Community Care Support Services, dedicated to serving every individual in our community. We collaborate with patients, caregivers, primary care providers, hospitals, long-term care facilities, and service providers to deliver responsive, accessible, integrated, and patient-centered care.

If you are passionate about enhancing care and service delivery, and are seeking an exceptional opportunity to lead, learn, partner, and connect, this is the right place for you.

Commitment to Equity, Inclusion, Diversity, and Anti-Racism

Home and Community Care Support Services is dedicated to fostering a culture of equity, inclusion, diversity, and anti-racism. We strive to attract, engage, and develop a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified individuals. Accommodations for persons with disabilities during the recruitment process are available upon request.

We appreciate all applicants for their interest; however, only those selected for an interview will be contacted.