Administrative Support Specialist

3 weeks ago

Mississauga, Ontario, Canada Home and Community Care Support Services Full time

Position Overview

Are you a meticulous and organized individual who thrives in a dynamic environment with constant activity? Are you looking for a fulfilling career that emphasizes care for others, within an organization that values your contributions? Your search ends here.

As a Team Assistant, you will be instrumental in supporting the designated team in their daily operations, ensuring that patients receive timely and effective service.

By leveraging your experience in healthcare administrative support, you will play a vital role in delivering connected, accessible, and patient-focused care, backed by our collaborative team of over 8,000 healthcare professionals.

As a key member of our team, your goal will be to assist our patients in achieving better health outcomes at home, while enjoying our commitment to your professional development, personal well-being, and work-life harmony.

Key Responsibilities:

  • Provide comprehensive administrative support to Care Coordinators
  • Manage new referrals and orders for services, supplies, and equipment
  • Handle and maintain confidential patient records
  • Enter, update, and manage a substantial volume of patient data in the electronic system
  • Respond to a high volume of telephone inquiries from patients, families, and service providers, directing calls as necessary
  • Offer backup support to other roles as needed

Required Qualifications:

  • Minimum of a Grade 12 diploma
  • At least 2 years of relevant office experience
  • Proficient keyboarding and data entry skills
  • Familiarity with database software, MS Word, Excel, and other applications in a Windows environment
  • Strong organizational skills with the ability to work independently
  • Advanced multitasking abilities, capable of meeting performance and service objectives
  • Exceptional interpersonal skills, with the capacity to work collaboratively and engage sensitively with patients from diverse backgrounds
  • Excellent verbal and written communication skills, including strong listening abilities
  • Compliance with our mandatory COVID-19 vaccination policy is required prior to employment

Preferred Qualifications:

  • A college diploma in health or social services, or business/office administration
  • Knowledge of medical terminology and office administrative procedures
  • Understanding of services offered by Home and Community Care Support Services
  • Proficiency in French or another second language

What We Offer:

We recognize that wellness is enhanced by work-life balance. In a culture that values continuous learning, growth, and innovation, we provide:

  • Competitive compensation packages and benefits
  • Opportunities for professional development
  • Membership in a prestigious defined benefit pension plan

About Us:

We are Home and Community Care Support Services, dedicated to serving every individual in Ontario. We collaborate with patients, caregivers, primary care providers, hospitals, long-term care facilities, retirement homes, service providers, and Ontario Health Teams to deliver responsive, accessible, integrated, and patient-centered care.

If you are passionate about excellence in care and service delivery, and are seeking an exceptional opportunity to lead, learn, partner, connect, care, and be cared for, this is the right place for you.

Commitment to Equity, Inclusion, Diversity, and Anti-Racism:

Home and Community Care Support Services is dedicated to fostering a culture of equity, inclusion, diversity, and anti-racism. We are committed to attracting, engaging, and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified individuals. Accommodations for persons with disabilities during the recruitment process are available upon request.

We appreciate all applicants for their interest; however, only those selected for an interview will be contacted.

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